At a Glance
- Tasks: Support operations by managing data, liaising with key stakeholders, and ensuring timely responses.
- Company: Join a leading financial services firm in the heart of London.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Great opportunity for growth and collaboration across departments.
- Why this job: Be part of a team that drives operational excellence and client satisfaction.
- Qualifications: Knowledge of SWIFT, strong admin skills, and customer service experience.
The predicted salary is between 40000 - 50000 £ per year.
Department: Operations
Reports To: Vice President, Operations Static Data
Location: London
What you will be doing:
- Support the Operations Static Data function, monitoring mailbox, action urgent items, and provide timely responses.
- Liaise with Members, Liquidity Providers, Central Banks, RTGS system operators and Nostros regarding testing and trialing activities, failure of processes/systems and day to day operational processes.
- Creating testing and trialing scripts.
- Inputting Settlement Member and Liquidity Provider static data.
- Providing secondary level support monitoring the settlement service during the funding and settlement window and escalating any non-performance, ensuring settlement and funding completes within the set deadlines.
- Providing secondary level support monitoring key deadlines, including opening / closing of RTGS systems and service specific timeline activities, ensuring successful completion against expectations.
- Provide excellent client service to CLS’ existing and potential customers.
- Adhere to the CLS policies & procedures, including Compliance guidelines and maintaining a thorough knowledge of OFAC and AML requirements.
- Providing secondary level support monitoring the CLS production and testing (JAS) services – when required.
- Support the CLS test services in-line with current live operational procedures, working closely with other departments to ensure all User Acceptance Testing and project work is performed and delivered on time.
- Develop strong relationships with other key departments within CLS. This includes Operations Management, CLS On-boarding, Risk, Compliance, Legal and Client Engagement.
- Follow established policies and procedures and contribute to implementing new policies and procedures as required.
- Contribute to the successful execution of the Operations Strategy and Continuous Improvement Plan.
- Provide support and Operational input to the key CLS Strategic Initiatives as required.
What we’re looking for:
- Working knowledge and understanding of SWIFT network and terminology.
- Experience providing key operational services, preferably in a global environment.
- Experience with dealing with customers and other third parties directly.
- Experience with (complex) query resolution.
- Hands-on experience with Microsoft, including Windows and Office.
- Experience working with trouble ticketing / problem management system (desirable).
- Experience working with ServiceNow application (desirable).
- Strong administrative and multi-tasking ability.
- Strong academic background, preferably in Finance, Economics or Mathematics.
Associate, Operations Static Data in London employer: CLS Group
As a leading player in the financial services sector, our London-based team offers an exceptional work environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, ensuring that our associates are well-equipped to excel in their roles. With a strong commitment to client service and operational excellence, we provide a dynamic workplace where every team member can contribute to meaningful projects while enjoying a supportive and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Operations Static Data in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and how you can contribute. Practise common interview questions and think about how your skills align with what they’re looking for.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in being part of our team.
We think you need these skills to ace Associate, Operations Static Data in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of SWIFT and any operational services you've provided, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Associate role. Mention your experience with customer interactions and query resolution, and how you can contribute to our Operations Strategy.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with Microsoft Office and any familiarity with ServiceNow or trouble ticketing systems. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at CLS Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the SWIFT network and its terminology. Familiarise yourself with the key operational services and how they function in a global environment. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role involves liaising with various stakeholders, be prepared to discuss your experience in dealing with customers and resolving queries. Think of specific examples where you've provided excellent service or resolved complex issues, as this will demonstrate your ability to handle similar situations in the new role.
✨Demonstrate Your Multi-Tasking Ability
The job requires strong administrative skills and the ability to juggle multiple tasks. During the interview, share instances where you've successfully managed competing priorities. Highlight any tools or methods you use to stay organised, as this will show that you can thrive in a fast-paced environment.
✨Build Relationships
Emphasise your ability to develop strong relationships with other departments. Prepare to discuss how you've collaborated with different teams in the past and how you plan to do so in this role. This will illustrate your teamwork skills and your understanding of the importance of cross-departmental communication.
