At a Glance
- Tasks: Provide expert support for Microsoft 365 tools and enhance collaboration across the company.
- Company: Join CLS, a leader in the global FX ecosystem with a focus on innovation.
- Benefits: Enjoy 25 days of leave, private medical cover, and hybrid working options.
- Other info: Be part of a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a purpose-driven environment that values your contributions.
- Qualifications: 3+ years of experience in managing Microsoft 365 environments and strong technical skills.
The predicted salary is between 51750 - 63250 £ per year.
CLS is the trusted party at the centre of the global FX ecosystem.
Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective.
Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies.
We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people.
Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking
Job information
- Functional title – M365 Operations Support
- Department – Technology
- Report to – Vice President M365 Operations Support
Job purpose
Provide 2nd and 3rd line operational support for the global CLS Microsoft 365 (M365) Collaboration Tool set and Infrastructure in the company’s 24x7 hosted and cloud environments.
You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies – you will also be required as a team to expand the current use of existing technologies and advise and implement new ones that are available.
The role requires SME level experience for supporting multiple resilient solutions in an enterprise M365 Platform.
Key responsibilities include
• Responsible for the CLS M365 Collaboration Toolset
- Microsoft Share Point Online
- Application Workflows (using Power Apps & Power Automate)
- Microsoft Teams \\ Teams Premium
- Microsoft One Drive
- Exchange Online
- Other M365 tool set applications e. g. Power Bi
- Maintain and provide SME level infrastructure support for the CLS internal and external Microsoft M365 solutions
- Troubleshooting live issues as and when they happen
- Ability to advise and expand the current M365 toolset further into the CLS Organization
- Responsible for governance and configuration management of the M365 environment
- Reviewing and managing the daily\\weekly Microsoft update bulletins for the M365 service
- Responsible for the record retentions policies across the environment for all M365 applications
- General Housekeeping & Administration of the M365 environment for all applications
- Responsible for maintaining and updating all required Key Controls and audit requirements across the environment
- Business As Usual Support across all applications
- Driving change and recommending improvements across the CLS estate
- Ensure that the BAU service is prioritised, all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
- Provide problem resolution of systems for local and remote users
- Participate in the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for M365 applications where required
- Create, maintain, and review operational process and support documentation
- Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed
- Participate in the on-call rota and planned weekend work as required
- Provide representation for M365 Operations changes at the weekly/daily CAB.
Ensure other team’s changes do not have an impact on the delivery of the infrastructure services we are responsible for
Knowledge, skills and abilities
- Proven career working, managing, and supporting an Enterprise-Wide Microsoft 365 environment.
- 3 years + experience of past roles within or outside of the organization that would demonstrate a level of proficiency in the role
- Good technical background
- Ability to react quickly to fast moving situations
- Understanding of ITIL processes and their use within a financial services organization
- Have excellent time management and organizational skills
- Self-motivated to exceed management expectations and objectives
Our commitment to employees
We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people.
What makes us interesting goes beyond our competitive salaries and great benefits.
Our work environment is designed around quality outcomes, not output.
The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly.
We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership.
You will be seen, heard and empowered to develop your career.
We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right.
The well-being of our people is as important to us as the resilience of our systems.
In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being.
Our extensive benefits for employees typically include
- Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days
- Private medical and dental cover and life insurance
- Generous pension contributions in the UK and Asia; matching 401(k) in the US
- ‘Locate for your day’ hybrid working – 2 days a week in office.
- Access to Discover – our learning platform with 1000+ courses from Linked In Learning.
- Paid parental leave / Coaching and support services
- ‘Heads down days’ with no meetings on the last Friday of every month
- Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)
- Social events
Awards
- The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards
- Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards
- #J-18808-Ljbffr
AVP - M365 Operations Specialist employer: CLS Group
CLS Group is an exceptional employer that values collaboration and employee well-being, offering a supportive work culture in the heart of London. With generous leave policies and hybrid working options, employees can achieve a healthy work-life balance while benefiting from extensive growth opportunities in HR shared services. Join us to be part of a dynamic team that prioritises accuracy and excellence in payroll processes across diverse regions.
StudySmarter Expert Advice🤫
We think this is how you could land AVP - M365 Operations Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CLS Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CLS Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CLS Group!
✨Direct Apply to CLS Group
Let's not forget to apply directly through the CLS Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace AVP - M365 Operations Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CLS Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CLS Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CLS Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
