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- Tasks: Support critical applications in a dynamic nightshift role, ensuring smooth operations.
- Company: Join CLS Group, a key player in the FX market with a commitment to excellence.
- Benefits: Enjoy 25 days of leave, hybrid working, and access to extensive learning resources.
- Why this job: Be part of a purpose-driven team that values your input and career growth.
- Qualifications: Strong Linux and AWS experience required; ITIL certification preferred.
- Other info: Participate in a flat structure with accessible leadership and a focus on well-being.
The predicted salary is between 48000 - 72000 £ per year.
3 days ago Be among the first 25 applicants
Direct message the job poster from CLS Group
- Functional title – AVP, Infrastructure Application Support
- Department – Infrastructure Management
- Location – London Office
What you will be doing:
- Provide 2nd line production operational support in the nightshift for CLS Linux/UNIX application services, many of which are business critical.
- Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support
- Provide remote and onsite support for CLS internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod.
- Manage and escalate problems as appropriate.
- Provide 24/7 on-call cover on a rotational shift basis.
- Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place.
- Investigate defects or problems; work with the internal CLS Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
- Implement Changes or fixes to applications. Support other technical changes being made which affect the CLS Business Systems. Follow the CLS Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
- Upgrade or maintain software at a time when the impact to the business is minimized.
- Participate in regular Disaster Recovery testing activities.
- Create, maintain, and review operational process and support documentation.
- Participate in planned weekend work as required.
- Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
- Participate in the successful release and transition of new IT services into support, meeting the team’s service acceptance criteria.
What we’re looking for:
- Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment.
- Must have strong experience of supporting Applications using Amazon Web Services (AWS).
- Experience of supporting IBM WebSphere MQ
- Experience of supporting Swift messaging applications.
- Ability to perform diagnostic and troubleshooting of AWS Product set such as EC2, Lambda, EKS, ECR, Workspaces, EBS, EFS, S3, RDS MSSQL, Route 53, VPC, Cloud Formation…
- Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA’s.
- Experience of Release Management processes for the deployment of application packages from development through to production environments.
- Strong documentation and technical writing skills.
- Ability to collaborate effectively with Development teams and other operational support teams (Service Management and Engineering), to support the end-to-end service.
- Knowledge of ITIL framework (understanding of Incident, Problem, Change)
- Experience with WebSphere Application server and Apache Tomcat
- Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components.
- Scripting skills in languages such as Shell and Python
- Strong experience of supporting proprietary developed business critical banking applications.
- Experience of running queries against PostgreSQL and DB2 databases.
- Supporting Applications in a windows environment (preferred)
- Experience of providing cross training on application solutions and operational processes to colleagues. (preferred)
- Bachelor’s degree or equivalent
- Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services
- Industry standard IT certification – AWS / RHEL / IBM MQ (preferred)
- ITIL certification (preferred)
Our commitment to employees:
We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people.
What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly.
We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career.
We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being.
Our extensive benefits for employees typically include:
- Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days
- Private medical and dental cover and life insurance
- Generous pension contributions in the UK and Asia; matching 401(k) in the US
- ‘Locate for your day’ hybrid working – 2 days a week in office.
- Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
- Paid parental leave / Coaching and support services
- ‘Heads down days’ with no meetings on the last Friday of every month
- Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)
- Social events
Awards:
- The Sunday Times Best Places to Work 2023 / Big Company / The Sunday Times Awards
- Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Financial Services, Investment Banking, and Banking
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Assistant Vice President, Infrastructure Application Support employer: CLS-Group
Contact Detail:
CLS-Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Vice President, Infrastructure Application Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Redhat Enterprise Linux and AWS. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of CLS Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with incident management and problem-solving in a production environment. Be ready to share specific examples of how you've handled critical situations, as this role requires strong operational support skills.
✨Tip Number 4
Showcase your ability to collaborate effectively with development teams. Highlight any past experiences where you worked cross-functionally, as this is crucial for the role and will demonstrate your teamwork skills.
We think you need these skills to ace Assistant Vice President, Infrastructure Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with critical production applications, especially in a Redhat Enterprise Linux environment. Include specific examples of your work with AWS and any relevant certifications.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to provide operational support and your experience with stakeholder communications. Mention your familiarity with ticket systems like Service Now and your understanding of ITIL frameworks.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as scripting in Shell or Python, and your experience with IBM WebSphere MQ and Swift messaging applications. Use bullet points for clarity.
Highlight Problem-Solving Experience: Provide examples of how you've managed and escalated problems in previous roles. Discuss your approach to investigating defects and collaborating with development teams to implement fixes.
How to prepare for a job interview at CLS-Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Redhat Enterprise Linux, AWS, and any other relevant technologies during the interview. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Research CLS Group's values and work environment. They pride themselves on a flat structure and inclusivity, so be ready to discuss how you can contribute to their culture and support their mission of keeping the FX market running smoothly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of examples where you've successfully managed incidents or escalated issues, and be ready to explain your thought process and the outcomes.
✨Demonstrate Collaboration Skills
Since the role involves working closely with development teams and other operational support teams, be prepared to share examples of how you've effectively collaborated in the past. Highlight your communication skills and ability to work as part of a team.
