Assistant Vice President, Google Workspace Operations Lead

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardisation for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward‑thinking.

Job Information

• Functional Title: Google Workspace Operations Lead
• Department: Technology
• Reports To: Head of Cloud & Automation

Job Purpose

The role will provide 2nd and 3rd line operational ownership and support for the CLS Google Workspace contingency tenants as an SME in the toolsets. You will be responsible for liaising with other stakeholders across technology and the business to deliver the solution into production, ensuring all requirements for operational supportability are met. On an ongoing basis you will oversee day-to-day management of the platform, responsible for maintenance, invocation and failback of the services.

Responsibilities

• Manage the toolset including Google Admin Console, Gmail, Drive, Docs, Meet, Chat, Calendar, and Google Cloud Identity.
• Maintain and provide SME‑level infrastructure support for Google Workspace services.
• Govern and manage configuration of the Google Workspace environment.
• Train other support resources in the operation and invocation of the platform.
• Perform general housekeeping and administration of the Google Workspace environment for all applications.
• Maintain and update all required key controls and audit requirements across the environment.
• Perform vendor management activities alongside internal stakeholders.
• Provide Business‑As‑Usual (BAU) support across all applications.
• Drive change and recommend improvements across the platform.
• Ensure BAU service is prioritised, and respond to incidents, problems and service requests efficiently without negatively impacting SLAs and reporting metrics.
• Participate in scheduled Disaster Recovery testing and provide SME support for Google Workspace applications where required.
• Create, maintain, and review operational processes and support documentation.
• Drive observability and automation enhancements to improve efficiency of managing the service.
• Participate in on‑call and planned weekend work as required.

Requirements

• Proven career working with, managing, and supporting an enterprise‑wide Google Workspace environment.
• Google Workspace certification.
• Comparable knowledge of the M365 tools.
• Understanding of ITIL processes and their use within a financial services organisation.
• Strong service‑oriented mindset, consistently delivering a high level of service to the business.
• Excellent time‑management and organisational skills.

Our Commitment to Employees

We are a small company with a big mandate, so every person is essential to our success. We are committed to employing and retaining the most talented and dedicated people. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in keeping it running smoothly.

We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career.

We are a purpose‑driven organisation, with an inclusive culture that focuses on doing what is right. The well‑being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for your day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental wellbeing.

Benefits

• Vacation/annual leave: 25 days in UK/Asia + 3 life days; 23 days in US + 3 life days.
• Private medical and dental cover and life insurance.
• Generous pension contributions in the UK and Asia; matching 401(k) in the US.
• Paid volunteer days.
• 'Locate for your day' hybrid working – 2 days a week in office.
• Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
• Paid parental leave / coaching and support.
• 'Heads down days' with no meetings on the last Friday of every month.
• Diversity Council / affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network).
• Social events.