At a Glance
- Tasks: Provide a welcoming front of house service and support the Carers Count team.
- Company: Join the Carers Count team in Calderdale, dedicated to supporting local carers.
- Benefits: Fixed term role with no evening or weekend shifts and competitive salary.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of carers while gaining valuable experience.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 26226 - 26226 £ per year.
This is an exciting opportunity to become part of our Carers Count team in Calderdale. There is no shift work, and we do not work evenings or weekends.
Carers Count provides a holistic, single point of access for carer support across Calderdale. The services include provision of information, advice and advocacy, peer support groups and specialist support for carers of people with mental health needs.
This role will provide a high quality, welcoming front of house function to the Carers Count service and provide back office administrative support to the team as needed.
The post will provide a customer focussed and person-centred response to telephone, email, postal, web and in person enquiries, logging each contact on our case management system, directing all referrals to the relevant part of the Carers Count service and triaging carers assessments. The post will also provide a welcoming reception service to the Carers Count premises in Calderdale for people attending drop-ins, groups or making enquiries about the service.
If you feel you can demonstrate the skills and transferable experience, we are looking for then please submit your application form via the apply now button. Alternatively, please send your CV with a written statement outlining your suitability for this role. Please look at the ‘about you’ section in the job description when you are completing your letter, and make sure you address all the points listed. Please note that CVs received without a supporting statement will not be considered.
Front of House Worker- Carers Count Calderdale in Halifax employer: Cloverleaf Advocacy Ltd
Carers Count Calderdale is an exceptional employer that prioritises the well-being of its staff and the community it serves. With a commitment to work-life balance, this role offers fixed hours without evening or weekend shifts, fostering a supportive and inclusive work culture. Employees benefit from opportunities for personal growth and development while making a meaningful impact in the lives of carers across Calderdale.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Worker- Carers Count Calderdale in Halifax
✨Tip Number 1
Get to know the Carers Count team and their mission. Research their services and think about how your skills can enhance their front of house function. This will help you stand out during interviews!
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a welcoming experience, consider role-playing common scenarios with a friend. It’ll boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the application process and what it’s really like to work at Carers Count.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to follow our preferred process.
We think you need these skills to ace Front of House Worker- Carers Count Calderdale in Halifax
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you understand the key points and requirements.
Tailor Your Supporting Statement:When you write your supporting statement, be specific! Address each point in the 'about you' section directly. This shows us that you’ve put thought into your application and understand what we need.
Keep It Professional but Friendly:While we love a casual vibe, remember to keep your tone professional. Show us your personality, but also demonstrate that you’re serious about the role and can represent our welcoming front of house service.
Submit Through Our Website:Make sure to apply through our website using the 'apply now' button. It’s the easiest way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at Cloverleaf Advocacy Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Worker role at Carers Count. Familiarise yourself with their services and how they support carers in Calderdale. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a welcoming front of house function, be ready to share examples of your customer service experience. Think of specific situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to handle enquiries effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to triage enquiries. Practice responding to hypothetical situations related to carer support, such as how you would handle a distressed carer or manage multiple enquiries at once. This will help you think on your feet during the interview.
✨Tailor Your Supporting Statement
When submitting your application, ensure your supporting statement directly addresses the 'about you' section in the job description. Highlight your relevant skills and experiences that align with the role. A well-crafted statement can set you apart from other candidates and show that you’re the right fit for the team.
