At a Glance
- Tasks: Provide a welcoming front of house service and support the Carers Count team.
- Company: Join the Carers Count team in Calderdale, dedicated to supporting carers.
- Benefits: Fixed term role with no evening or weekend shifts and competitive salary.
- Other info: Exciting opportunity with potential for personal growth and development.
- Why this job: Make a real difference in the lives of carers while enjoying a supportive work environment.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 26226 - 26226 £ per year.
This is an exciting opportunity to become part of our Carers Count team in Calderdale. There is no shift work, and we do not work evenings or weekends.
Carers Count provides a holistic, single point of access for carer support across Calderdale. The services include provision of information, advice and advocacy, peer support groups and specialist support for carers of people with mental health needs.
This role will provide a high quality, welcoming front of house function to the Carers Count service and provide back office administrative support to the team as needed.
The post will provide a customer focussed and person-centred response to telephone, email, postal, web and in person enquiries, logging each contact on our case management system, directing all referrals to the relevant part of the Carers Count service and triaging carers assessments. The post will also provide a welcoming reception service to the Carers Count premises in Calderdale for people attending drop-ins, groups or making enquiries about the service.
If you feel you can demonstrate the skills and transferable experience, we are looking for then please submit your application form via the apply now button. Alternatively, please send your CV with a written statement outlining your suitability for this role. Please look at the ‘about you’ section in the job description when you are completing your letter, and make sure you address all the points listed. Please note that CVs received without a supporting statement will not be considered. You can send a CV and covering letter to recruitment@cloverleaf-advocacy.co.uk.
Front of House Worker- Carers Count Calderdale employer: Cloverleaf Advocacy Ltd
At Carers Count Calderdale, we pride ourselves on being an exceptional employer that values the well-being and growth of our team. With a supportive work culture that prioritises work-life balance—no evening or weekend shifts—and a commitment to professional development, we offer a fulfilling environment for those passionate about making a difference in the lives of carers. Join us in a role where your contributions are recognised and rewarded, all while working in the heart of Calderdale.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Worker- Carers Count Calderdale
✨Tip Number 1
Get to know the Carers Count service inside out! Familiarise yourself with their mission and values, so you can show genuine enthusiasm during your interview. We want to see that you’re not just looking for any job, but that you’re excited about being part of this specific team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a welcoming front of house experience, think of examples from your past where you’ve gone above and beyond for customers. We love to hear about real-life situations that showcase your people skills.
✨Tip Number 3
Don’t underestimate the power of questions! When you get the chance, ask insightful questions about the role or the team. This shows us that you’re genuinely interested and engaged. Plus, it gives you a better idea of what to expect if you land the job!
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to follow our application process closely. So, hit that apply now button and let’s get started!
We think you need these skills to ace Front of House Worker- Carers Count Calderdale
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. We want to see how your skills match what they're looking for, so make notes on key points that resonate with your experience.
Tailor Your Supporting Statement:When crafting your written statement, make it personal! Address all the points listed in the 'about you' section. This is your chance to shine and show how you fit into the Carers Count team.
Keep It Professional but Friendly:While we love a casual vibe, remember to keep your tone professional. Show your enthusiasm for the role and the organisation, but don’t forget to be polite and respectful in your language.
Submit Through Our Website:We encourage you to apply through our website for a smoother process. Make sure to double-check everything before hitting send, as first impressions count!
How to prepare for a job interview at Cloverleaf Advocacy Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Worker role at Carers Count. Familiarise yourself with their services and how they support carers in Calderdale. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing a welcoming front of house function, be ready to discuss your previous customer service experiences. Think of specific examples where you've gone above and beyond to assist someone, as this will demonstrate your ability to handle enquiries effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult customer or manage multiple enquiries at once. Practise your responses to these types of questions to showcase your problem-solving skills and ability to stay calm under pressure.
✨Tailor Your Supporting Statement
When submitting your application, ensure your supporting statement directly addresses the 'about you' section in the job description. Highlight your relevant skills and experiences that align with the role. This tailored approach will make it clear why you're the perfect fit for the team.
