Telesales Representative
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
What does a successful Telesales Representative do?
A successful Telesales Representative at Fiserv connects with business customers by phone to protect and grow revenue while delivering exceptional client experiences. You will represent our partner-in-possibility culture—working collaboratively, acting with integrity, and driving measurable outcomes. You'll thrive in a fast-paced, KPI-driven team that takes pride in being #FiservProud and in helping clients focus on life, not financial services.
What You Will Do
- Conduct inbound and outbound B2B sales calls, maintaining high daily call volumes (50+ calls/day).
- Drive attainment of revenue targets.
- Identify and pursue cross-sell opportunities, promoting value-add solutions such as Clover from Fiserv, Payment Gateway, and DCC.
- Overcome objections and negotiate terms using effective questioning techniques.
- Maintain accurate customer records and ensure timely, error-free completion of applications.
- Coordinate with underwriting, operations, and account teams to satisfy client requirements.
- Support business lead initiatives, scheme rules, and industry compliance matters.
What You Will Need To Have
- Demonstrated high-volume telephone selling capability with consistent KPI and SLA focus (e.g. 50+ calls/day and target-driven outcomes).
- Strong negotiation, objection-handling, and closing skills with measurable conversion focus.
- Excellent verbal communication and relationship-building skills for B2B engagements.
- Proven organization, time management, and attention to detail for accurate application processing.
- Proficiency with CRM systems and call-logging tools (e.g., Salesforce or similar) and comfort with metrics-driven dashboards.
What Would Be Great To Have
- Background in inside sales or telesales environments.
- Familiarity with merchant acquiring, payments, or financial services.
- Experience promoting Clover from Fiserv, payment gateways, or DCC solutions.
- Knowledge of card scheme rules, compliance requirements, or merchant onboarding processes.
Our Commitment To Diversity And Inclusion
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
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Telesales Representative in Basildon employer: Clover
At Fiserv, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Regional Payments Product Manager, you will have access to extensive employee growth opportunities, including professional development and training tailored to enhance your skills in the fast-paced payments industry. Our European locations provide a vibrant environment where you can make a meaningful impact while enjoying a supportive team atmosphere and competitive benefits.
