Account Manager in City of Westminster

Clover Talent are partnered with one of the UK's fastest-growing and most open-minded business lenders, to recruit ambitious Account Managers to join their high-performing team. This is an exciting opportunity for a relationship-driven professional who thrives in a fast-paced environment and is passionate about helping SMEs access the funding solutions they need to grow. Working with a business that prides itself on saying "yes" more often and delivering fast, flexible lending solutions, you'll play a pivotal role in managing and developing client relationships while contributing to continued expansion across the UK market. The Account Manager serves as the vital front-end velocity engine of the UK Direct Lending team. Operating within a high-volume, leveraged pod structure, this role is the critical first point of contact for small-to-medium enterprise (SME) business owners.

Key Responsibilities:

• First point of contact to SME business owners to assess their funding needs
• Engage with prospective SME customers through discovery calls, and understand their business, challenges, goals and funding requirements
• Drive full sales cycle, from early prospecting and qualification
• Fully understand the business banking products, features and services
• Manage a pipeline of leads with strong attention to data hygiene: timely follow-ups, accurate forecasting, deal tracking
• Work closely with marketing, product, risk and customer operations to ensure a smooth journey for customers
• Deliver outstanding service at every touchpoint: via phone, email or digital channels
• Achieve sales targets: conversion, activation, revenue, engagement and other growth metrics as set by commercial leadership
• Capture and share customer feedback, customer pain points, required features, suggestions for product improvements
• Things will change rapidly and often - you’ll need to be comfortable with ambiguity and change and help support what comes next

Experience Required:

• Have experience in small business sales, ideally selling business solutions or financial services; knowing how to engage business customers and understand their mindset, needs and pain points
• You have a proven track record of meeting (or exceeding) sales quotas / targets in a performance-driven environment
• Are an expert at managing a full sales cycle: from prospecting to activation, including structured and rigorous outreach and follow-ups and cross-team coordination
• Have high emotional intelligence and are able to quickly connect and build a relationship with customers of diverse backgrounds and levels of knowledge
• Are a strategic communicator, excellent at building trust and helping customers discover value - you’re consultative, you listen, you ask insightful questions
• Are adaptable and resilient, you embrace change and have a strong winning mindset to see challenges as opportunities to learn and grow
• Can communicate clearly: written, verbal, via video; you simplify complex topics for customers
• Are coachable and comfortable seeking constructive criticism to empower continuous learning and improvement
• Is comfortable working in a fast-moving, high-changing environment. You thrive when things aren’t fully defined yet
• Demonstrated high levels of personal organisation: tracking your pipeline, managing your time, prioritising your leads and follow-up tasks
• Has integrity and strong consumer duty awareness: regulatory compliance, knowing your customer, reducing risk, safeguarding data and ensuring we put consumer duty first are foundational to this role and our culture

Desirable Experience:

• Prior experience in a regulated environment (banking)
• Experience with Salesforce
• Familiarity with SMEs in specific verticals (e.g. food & drink, professional services construction)

Benefits:

• Season ticket loan
• Private health and dental care
• Subsidised corporate gym membership
• Smart Pensions contribution
• Cycle to Work
• 20 days annual leave plus 5 additional bonus days and bank holidays