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- Tasks: Coordinate service operations, manage job scheduling, and ensure client satisfaction.
- Company: Join BMS Aircon, a leader in air conditioning services.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be the backbone of our service department and make a real difference.
- Qualifications: Strong organisational skills and experience in service or engineering environments.
- Other info: Dynamic role with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
BMS Aircon are seeking a highly organised and proactive Service Coordinator to join our team. In this key role, you will ensure the smooth day-to-day operation of the Service Department — managing job scheduling, communication with clients and engineers, and coordinating subcontractors to deliver outstanding service. You’ll be at the heart of our operations, ensuring efficiency, compliance, and customer satisfaction at every stage. Key Responsibilities Job Scheduling & Coordination * Plan and allocate work to engineers and subcontractors according to availability, skills, and location. * Schedule jobs efficiently to optimise workloads and minimise travel time. * Coordinate emergency call-outs and ensure response times meet SLA requirements. * Maintain and update internal schedules and planning databases. Engineer & Client Communication * Act as the main point of contact for engineers, subcontractors, and clients. * Provide engineers with job details and site-specific information. * Keep clients informed with regular updates and service reports. * Maintain and update subcontractor contact databases. Administration & Documentation * Log all jobs into the system accurately and on time. * Raise quotations for additional works and repairs. * Proofread and issue service reports to ensure quality and consistency. Financial & Procurement Support * Process and verify purchase invoices for approval. * Raise and manage purchase orders to support supply chain efficiency. * Support the invoicing process to ensure prompt, accurate billing. * Track and manage receipts and related documentation. Staff & Absence Management * Record and manage absence logs for engineers and office staff. About You * Excellent organisational and time-management skills. * Strong communication and problem-solving abilities. * Keen attention to detail and a proactive approach to workload management. * Experience within a service, maintenance, or engineering environment is desirable. * Competent IT skills with experience using databases or CRM systems (e.g., Clik, Job Logic). Clover Recruitment are reviewing and shortlisting applications on behalf of BMS Aircon
Service Coordinator employer: Clover HR
Contact Detail:
Clover HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your ability to convey information effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team at BMS Aircon.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Service Coordinator, being organised is key! Make sure your application highlights your ability to manage schedules and coordinate tasks efficiently. Use examples from your past experiences to demonstrate how you’ve kept things running smoothly.
Communicate Clearly: Since you'll be the main point of contact for clients and engineers, it’s important to showcase your communication skills. In your application, mention any relevant experience where you’ve successfully communicated complex information or managed client expectations.
Attention to Detail is Crucial: We love candidates who pay attention to detail! When filling out your application, double-check for any typos or errors. You might also want to include examples of how your keen eye has helped in previous roles, especially in documentation or reporting.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Clover HR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with job scheduling, client communication, and documentation processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised workloads and ensured efficiency in your previous roles.
✨Communicate Clearly and Effectively
As a Service Coordinator, you'll be the main point of contact for clients and engineers. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your strong communication skills by actively listening and responding thoughtfully to questions.
✨Be Ready for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of specific challenges you've encountered in previous roles and how you resolved them. Highlight your proactive approach and attention to detail, as these are key traits for success in this position.
