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- Tasks: Lead a customer service team and manage key client relationships.
- Company: Join a successful logistics company known for service excellence.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving business growth and client satisfaction.
- Qualifications: Experience in logistics customer service and key account management preferred.
- Other info: UK travel required; occasional weekend on-call responsibilities.
The predicted salary is between 36000 - 60000 £ per year.
Our successful and well-established Logistics client is recruiting for a Senior Customer Service & Key Contracts Manager who will be responsible for leading the small customer service team while managing strategic client relationships and key accounts. This role focuses on maintaining service excellence, developing client partnerships, and ensuring contractual compliance while driving business growth.
The ideal candidate will bring experience in logistics customer service management, with a proven track record in key account management and a strong background in contract oversight. A relevant degree or professional qualification would be advantageous, further supporting the candidate's ability to thrive in a fast-paced, client-focused environment.
Responsibilities include:
- Managing and developing strong relationships with key clients, ensuring their ongoing satisfaction and loyalty.
- Creating and implementing strategic account development plans tailored to each client's needs, while conducting regular review meetings to assess performance and identify areas for improvement.
- Uncovering growth opportunities within existing accounts and delivering bespoke service solutions that align with client goals and drive mutual success.
- Guiding and developing team members to deliver exceptional service, including setting and monitoring high service standards, implementing best practice procedures, and driving continuous improvement through targeted service initiatives.
- Overseeing performance management and supporting the professional growth of your team through structured training and development programs, ensuring a culture of excellence and accountability.
- Monitoring service delivery performance and ensuring alignment with operational goals.
- Conducting regular service quality audits and analysing performance reports to identify trends and opportunities for growth.
- Managing customer feedback to report to the Operations team.
- Regular board-level reporting and maintaining clear, effective communication with key stakeholders.
Working Environment:
The role is based in Fradley and will involve regular client visits, so UK travel will be required. This role will require flexible working hours with occasional weekend on-call responsibilities.
If you are interested in the role and have the right experience, please apply with your CV. If you are shortlisted, Clover Recruitment will be in touch.
Customer Service & Key Account Manager employer: Clover HR
Contact Detail:
Clover HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Key Account Manager
✨Tip Number 1
Familiarise yourself with the logistics industry and current trends. Understanding the challenges and opportunities within logistics will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the logistics sector. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare specific examples of how you've successfully managed key accounts in the past. Be ready to discuss your strategies for maintaining client satisfaction and driving growth, as this will showcase your suitability for the role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission and demonstrating how you can contribute to our goals will make you a more attractive candidate.
We think you need these skills to ace Customer Service & Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in logistics customer service management and key account management. Use specific examples that demonstrate your ability to maintain client relationships and drive business growth.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your strategic thinking and how you have successfully developed client partnerships in previous roles.
Showcase Relevant Qualifications: If you have a relevant degree or professional qualification, make sure to mention it prominently in your application. This will support your candidacy and show that you are well-equipped for the role.
Highlight Team Leadership Skills: Since the role involves leading a customer service team, include examples of how you have guided and developed team members in the past. Discuss any training or development programmes you have implemented to enhance team performance.
How to prepare for a job interview at Clover HR
✨Showcase Your Relationship Management Skills
Since the role involves managing strategic client relationships, be prepared to discuss your experience in building and maintaining strong client partnerships. Share specific examples of how you've ensured client satisfaction and loyalty in previous roles.
✨Demonstrate Your Strategic Thinking
The position requires creating and implementing strategic account development plans. Be ready to talk about your approach to identifying growth opportunities within existing accounts and how you tailor solutions to meet client needs.
✨Highlight Your Leadership Experience
As you'll be leading a small customer service team, it's important to convey your leadership style. Discuss how you've guided and developed team members in the past, focusing on setting high service standards and fostering a culture of excellence.
✨Prepare for Performance Management Questions
Expect questions about monitoring service delivery performance and conducting quality audits. Be ready to explain how you've used performance data to identify trends and implement improvements in service delivery.
