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- Tasks: Support day-to-day operations and enhance workflow for commercial and operations teams.
- Company: Join a successful business with a collaborative and growth-focused culture.
- Benefits: Gain valuable HR knowledge and experience in a dynamic environment.
- Other info: Opportunity to contribute to exciting projects and events while growing your career.
- Why this job: Make a real impact while developing your skills across various business functions.
- Qualifications: Experience in Customer Success and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a motivated and capable Commercial & Operations Co-ordinator to support day-to-day tasks, largely in an administrative capacity, to both the commercial team and operations team, ensuring efficient processes and smooth workflow. By providing reliable assistance the role will contribute directly to the wider growth and success of our highly successful business
The successful candidate will have the opportunity to collaborate across various business functions and enhance their HR knowledge.
Responsibilities to include:
Setting up CSR\’s meeting for both retained clients and consultancy projects.
Setting up exit interview prior to the termination of a retained client and supporting with the client offboarding process.
Commercial activities:
Generate accurate quotes via the CRM system.
Manage deal progression within the sales pipeline and coordinate updates with the commercial
team.
Assist in developing pitch materials and presentations.
Ensure timely advancement of all deals through the CRM sales pipeline.
Assist with the onboarding and offboarding of clients.
Prepare reports related to renewals.
Develop marketing content.
Contribute to the creation of social media posts for the company and its Directors.
Monitor and maintain LinkedIn analytics.
Update the website as needed.
Update internal policies and procedures as directed by the Senior Management Team.
Develop and implement internal processes and ensure the internal audit plan is carried out.
Maintain and update shared drive folders.
Manage updates on the HR system.
Assist with the onboarding and offboarding of employees and consultants.
Prepare quarterly overtime reports for employees and update the HR system accordingly.
Conduct required checks on personnel
Support quality management activities
Maintain the allocation spreadsheet for HR Business Partners (HRBPs).
Serve as a point of contact for the Senior Management Team when members are unavailable.
Take meeting notes as needed.
Provide support for both internal and external business events, including regular team meetings.
Schedule recurring events for the Senior Management Team
Skills & Experience
Demonstrable experience within a Customer Success environment
Ability to work in team-based, collaborative environment
Excellent communication, interpersonal, and problem-solving skills.
Strong business acumen, strategic thinking, and the ability to influence and build relationships at all levels of an organisation.
If you are interested in the role and have the required experience please apply with your cv, if you are shortlisted Clover HR will be in touch
Job Types: Full-time, Permanent
Pay: £24,000.00 per year
Work Location: In person
Commercial & Operations Co-ordinator/Administrator employer: Clover HR
Contact Detail:
Clover HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Operations Co-ordinator/Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their success!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Commercial & Operations Co-ordinator. Confidence is key, so let your personality shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Commercial & Operations Co-ordinator/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial & Operations Co-ordinator role. Highlight any relevant administrative tasks you've handled, especially those that show your ability to support teams and manage processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role at StudySmarter and how your background makes you a perfect fit. Be sure to mention your experience in customer success and teamwork.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, make sure your application demonstrates your excellent communication skills. Whether it's through your CV or cover letter, let us see how you can effectively convey ideas and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Clover HR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Commercial & Operations Co-ordinator. Familiarise yourself with tasks like setting up meetings, managing CRM systems, and preparing reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of collaboration and communication, be prepared to discuss your interpersonal skills. Think of examples where you've successfully worked in a team or resolved conflicts. Highlighting your ability to influence and build relationships will definitely impress the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing client offboarding or developing pitch materials. Practise your responses to these scenarios, focusing on your problem-solving skills and strategic thinking. This will show that you can think on your feet and are ready for the challenges of the role.
✨Bring Your Creativity to the Table
This position involves developing marketing content and social media posts, so don’t shy away from showcasing your creative side. Prepare some ideas or examples of past work that demonstrate your ability to create engaging content. This will set you apart as someone who can contribute to the company's growth in a unique way.