At a Glance
- Tasks: Support drivers and customers by solving queries and building relationships.
- Company: Leading tech company with stunning offices in Birmingham City Centre.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Perfect for those looking to progress in a rapidly growing business.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Passion for customer service, problem-solving skills, and resilience.
The predicted salary is between 25000 - 30000 £ per year.
Our client are a leading Tech company based in stunning offices in Birmingham City Centre. They are looking for 2 experienced Customer Service Advisers to join their team on a permanent basis.
These roles are full-time office based, covering various shifts throughout the day. You must be happy to work all shifts, including 1 weekend in 6.
The company are looking for enthusiastic and motivated Advisors to join their Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both the drivers and customers are happy.
Duties include:
- Answering inbound phone calls from our driver network and ensuring that the drivers feel supported by:
- Helping to answer their queries and providing any support required;
- Solving their problems as quickly and efficiently as possible.
- Using the online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customer’s instructions and timings.
Building and maintaining positive relationships with the customers by:
- Calling them proactively before any issue becomes a real problem and agreeing potential solutions.
- Making sure that their email requests are actioned quickly and accurately.
This would suit someone with the following:
- Enthusiasm and passion for customer service
- Enjoys problem solving
- Experience handling a high volume of calls
- Able to work well under pressure and multi-task
- Enjoys relationship building and communicating with customers and suppliers over the phone
- A desire to take responsibility rather than wanting to stay 'under the radar’
- Resilience
- Willingness to learn and take on new challenges
Desirable:
- Geographical knowledge
- Vehicle knowledge
- Ambition to progress in a rapidly growing business
Customer Service Adviser in Birmingham employer: Clover HR Services Limited
Join a leading Tech company in the heart of Birmingham City Centre, where you will be part of a dynamic and ambitious team dedicated to delivering exceptional customer service. With a strong focus on employee growth, this role offers opportunities for professional development in a supportive work culture that values enthusiasm and problem-solving. Enjoy the benefits of working in stunning offices while making a meaningful impact on both drivers and customers.
Contact Details:
Clover HR Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Birmingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to impress them with your knowledge and enthusiasm.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling calls and solving problems.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you’ve excelled in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Adviser in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and drivers alike.
Highlight Problem-Solving Skills:Make sure to mention any experiences where you've successfully solved problems or handled difficult situations. We love candidates who can think on their feet and come up with effective solutions!
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match what we’re looking for in a Customer Service Adviser. It shows us you’ve done your homework and are really interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Clover HR Services Limited
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their tech offerings and how they support drivers and customers. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to handle pressure and think on your feet.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. You can even paraphrase the question back to the interviewer to ensure you’ve understood it correctly.
✨Be Ready to Discuss Your Resilience
Customer service can be tough, so be prepared to talk about how you cope with stress and maintain a positive attitude. Share stories that highlight your resilience and willingness to learn from challenges, which are key traits for this role.
