Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers via various channels and resolve their technical issues.
- Company: Join a forward-thinking tech company that values innovation and customer satisfaction.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Strong knowledge of Microsoft products and excellent problem-solving skills required.
- Other info: Dynamic team environment with plenty of room for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a smart Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements:
- Extensive Microsoft product knowledge
- Extensive experience with M365 and associated technologies to include, AD, Email, Teams, SharePoint.
- Extensive experience with Microsoft Client operating systems and lifecycle management of them.
- Any experience with Microsoft Azure services.
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Deep knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
Technical Support Engineer (Remote) in London employer: cloudvantage Limited
Contact Detail:
cloudvantage Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your troubleshooting techniques and Microsoft product knowledge. Be ready to demonstrate how you’d handle real customer issues during the interview.
✨Tip Number 3
Don’t just apply anywhere—apply smart! Use our website to find roles that match your skills and interests. Tailor your approach to each position, highlighting your experience with M365 and client support.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Technical Support Engineer (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft products and technical support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Support Engineer role. Share specific examples of how you've tackled customer issues in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see that you can convey complex information simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at cloudvantage Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially M365, Azure, and the client operating systems. Be ready to discuss specific features and troubleshooting steps, as this will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical issues you might encounter in the role. Practice explaining how you would diagnose and resolve these problems. This will demonstrate your problem-solving skills and give the interviewer confidence in your abilities.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, be prepared to showcase your written and verbal communication skills. You might be asked to explain a technical concept in simple terms, so practice doing this beforehand to ensure clarity and confidence during the interview.
✨Understand the Company’s Support Process
Familiarise yourself with the company’s support procedures and SLAs. Knowing how they handle escalations and customer feedback will help you align your answers with their expectations and show that you’re genuinely interested in how they operate.
