Leasing Professional - Rivenwood

Who we are: CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family. With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience.

About this role: The Leasing Professional is responsible for marketing and promoting rental units, showcasing the community to prospective renters, securing commitments and deposits, and assisting in the general administration of the property under the supervision of the Community Manager or Resident Manager.

Hourly pay range: $20.00 - $24.00 DOE

What you’ll do - Includes but are not limited to:

• Leasing Responsibilities:
• Market and promote the community and available units in a professional and persuasive manner.
• Schedule and conduct property tours with prospective residents, showcasing apartments and community amenities.
• Identify prospective residents’ needs and provide tailored solutions while maintaining a positive, enthusiastic demeanor.
• Accurately explain lease terms, community policies, and rental rates to prospects and residents.
• Secure commitments and complete necessary leasing paperwork promptly and accurately.
• Support marketing efforts, including providing input on promotions, advertisements, and market trends.
• Maintain a thorough knowledge of the property, including pricing, availability, lease terms, and unit features.
• Monitor and analyze local market conditions, competition, and trends through regular surveys and reports.
• Inspect and ensure vacant units are ready for showings, addressing any concerns proactively.
• Collaborate with the Community Manager to enhance property curb appeal and overall presentation.
• Conduct follow-ups with prospective residents and maintain positive resident relations.
• Communicate effectively with the Maintenance Supervisor and Community Manager regarding property needs and resident concerns.
• Administrative Responsibilities:
• Accurately prepare and manage leasing paperwork, including applications, leases, addenda, and move-in packets.
• Collect and process security deposits, rent payments, and other resident fees.
• Maintain organized and up-to-date resident files and records.
• Complete and follow up on service requests with the Maintenance Department.
• Adhere to company accounting practices, including income tracking and petty cash management.
• Prepare and send thank-you notes and follow-up correspondence to prospective residents.
• Customer Service Responsibilities:
• Provide exceptional service to residents, prospects, and visitors while maintaining a professional demeanor.
• Assist in resolving resident inquiries, service requests, and concerns in a timely and empathetic manner.
• Foster a clean, safe, and well-maintained community by collaborating with the Resident Manager and Maintenance team.
• Ensure compliance with Fair Housing laws, the Americans with Disabilities Act (ADA), and company policies on safety and hazardous materials.
• Represent the community and the organization in a professional manner, maintaining a neat appearance and businesslike attitude in all interactions.

Qualifications and Experience:

• Prefer 1-2 years of experience in Leasing for Property Management
• Lease-up experience strongly preferred
• Proficient at Microsoft Office, including Word and Excel
• Experience with OneSite strongly preferred
• 2 years Previous Experience in Sales
• Experience with Entrata Software a strong plus

Who you are:

• Focused with high attention to detail
• Curious and proactive
• Growth-oriented and well-organized
• Disciplined and self-sufficient
• Tech savvy

What’s in it for you:

• Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
• Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
• Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
• Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
• Work Model – Strong support for a work-life balance while keeping you connected and engaged.
• Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

CloudTen Residential is an equal opportunity employer and a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.