At a Glance
- Tasks: Be the friendly first point of contact for IT support and learn from experienced engineers.
- Company: A leading London-based managed IT services company with over 20 years of experience.
- Benefits: Earn while you learn, gain certifications, and enjoy 25 days holiday plus bank holidays.
- Other info: Dynamic role with real career progression opportunities and mentoring from senior engineers.
- Why this job: Kickstart your IT career with hands-on experience in a supportive environment.
- Qualifications: Must be eligible for a UK apprenticeship and have a genuine interest in IT.
The predicted salary is between 18000 - 25000 € per year.
We're a London-based managed IT services company helping small and medium businesses get the most from their technology. Over 20 years of experience, 50+ certified engineers, and 1,000+ companies supported across 30+ industries. We're Microsoft, Cisco Meraki and AWS partners, and our mission is simple: give businesses the confidence to thrive on their journey to the cloud.
We speak our customers' language - no jargon, no acronym soup, just real people solving real problems.
The Role
We're looking for an Apprentice IT Support Engineer to join our team. You'll learn from senior engineers while working on live customer environments - Microsoft 365, Azure, Cisco Meraki networks, and the day-to-day issues that keep SMEs running. This is a structured apprenticeship: you'll earn while you learn, gain industry-recognised certifications, and build a real career in IT.
Location & Hours
Office - New London House, 6 London St, London EC3R 7LP (Tower Hill / Fenchurch Street)
Monday to Friday, 9:00am - 6:00pm
Remote role
What You'll Do
- Be the friendly first point of contact on the helpdesk - phone, email and ticket
- Triage and resolve Tier 1 issues: password resets, account setup, printer/peripheral problems, basic network connectivity
- Shadow senior engineers on Microsoft 365, Azure, and Cisco Meraki work
- Assist with new user onboarding, device builds and asset tracking
- Document fixes clearly so the next person (and the customer) can follow them
- Help out on planned work: office moves, hardware refreshes, on-site visits across London
- Keep customers informed - clear updates, plain English, no fobbing off
What We're Looking For
Essential
- Right to work in the UK
- Eligible for a UK apprenticeship (typically aged 16+, not in full-time education, with the GCSEs required by the apprenticeship provider - usually Maths and English at grade 4/C or above)
- Genuine interest in IT and a curiosity about how things work
- Good communicator - friendly, patient, written and spoken English
- Reliable, organised and happy to ask questions
Nice to have (not required)
- Familiarity with Windows 10/11, basic Microsoft 365 (Outlook, Teams, OneDrive)
- A+, Microsoft Fundamentals (MS-900, AZ-900) or similar self-study
- Any customer service experience.
What You'll Learn
- Hands-on with Microsoft 365, Azure, Cisco Meraki, Windows Server
- Vendor certifications (Microsoft Fundamentals, working towards Associate level)
- ITIL-style ticket handling and service management
What We Offer
- Competitive apprentice salary (reviewed on completion)
- Mentoring from senior engineers - real career progression into 2nd/3rd line
- 25 days holiday plus bank holidays
- Pension, on-the-job training budget, social events
IT Support Engineer Apprentice in City of London employer: Cloudswitched
As a London-based managed IT services company, we pride ourselves on fostering a supportive and collaborative work culture where apprentices can thrive. With hands-on training from experienced engineers, competitive salaries, and opportunities for career progression, we empower our team members to grow their skills in a dynamic environment while enjoying a healthy work-life balance. Join us at our vibrant office in the heart of London, where your contributions will make a real impact on small and medium businesses navigating their journey to the cloud.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer Apprentice in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections you make, the better your chances of landing that IT Support Engineer Apprentice role.
✨Tip Number 2
Show off your skills! If you’ve dabbled in IT projects or have any relevant experience, create a portfolio or a GitHub account to showcase your work. This gives potential employers a glimpse of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you’d handle customer issues and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Engineer Apprentice in City of London
Some tips for your application 🫡
Show Your Passion for IT:Let us know why you're excited about the world of IT! Share any personal projects or experiences that sparked your interest. We love seeing genuine enthusiasm and curiosity.
Keep It Clear and Concise:When writing your application, avoid jargon and keep your language straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point.
Tailor Your Application:Make sure to customise your application to fit the role. Highlight any relevant skills or experiences that align with what we’re looking for in an Apprentice IT Support Engineer. Show us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cloudswitched
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Azure, and Cisco Meraki. Even if you’re not an expert yet, showing that you’ve done your homework will impress the interviewers. They want to see your genuine interest in IT, so be ready to discuss what you know!
✨Practice Your Communication Skills
Since this role involves being the friendly first point of contact for customers, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with clear, jargon-free communication.
✨Prepare for Common Scenarios
Think about common Tier 1 issues like password resets or printer problems. Prepare to discuss how you would approach these situations. This shows that you can think on your feet and are ready to tackle real-world problems.
✨Ask Questions
Don’t hesitate to ask questions during the interview. It shows your curiosity and eagerness to learn. Whether it’s about the apprenticeship structure or the technologies used, asking thoughtful questions can leave a positive impression.
