Smart Energy Change Specialist

Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients’ transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplifying the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically.

The Codes Change Management Team is responsible for the detailed analysis, solution design and requirement specification for all Change Proposals in the Retail Energy Code (REC), Smart Energy Code (SEC) and Independent Gas Transporters’ (IGT) Unified Network Code (UNC) sectors. It is empowered and responsible for delivering changes to industry, proactively raising Change Proposals to address known issues and opportunities, and prioritising the change agenda to deliver an innovative, transparent and effective change process that focuses on consumer outcomes.

The Change Analyst will be responsible for the day-to-day operation of the change process through to implementation, developing solutions to address complex and/or technical issues and realise opportunities in the energy market. This will involve engaging with stakeholders to capture views and impacts, producing change documentation and ensuring products remain accurate and up to date.

Responsibilities

• Develop an in-depth understanding of the Energy Codes, their products and the end-to-end impacts of these on industry stakeholders and consumers.
• Provide advice and support to parties and stakeholders in understanding and engaging in the change process.
• Identify the impacts of Change Proposals to code products, parties and service providers, consumers and other industry codes.
• Analyse the root-causes of issues and develop effective, proportionate and enduring change solutions in collaboration with other Code Manager Service Providers.
• Produce comprehensive, accurate and realistic Change Proposal Plans setting out a timetable for each Change Proposal relative to its complexity, importance and time-sensitivity.
• Produce and review responses to impact assessments and consultations, identifying required amendments to solution options and legal drafting.
• Complete cost-benefit analysis and produce robust business cases to support the case for approving or rejecting Change Proposals.
• Produce high quality change documentation to internal quality standards.
• Develop and maintain strong, collaborative working relationships with other Code Managers and Code Manager Service Providers.
• Provide 2nd line support to the service desk to resolve change management queries and assist with front line queries during busy periods.

Qualifications Requirements

• Demonstrable experience in the GB energy market in a relevant role.
• Understanding of the regulatory framework for the GB energy market.
• Experience developing solutions to complex operational and technical issues impacting a variety of stakeholders.

Required Skillset

• Adept and versatile with the ability to understand and process vast, complex information.
• Ability to identify and understand the impacts of policy development and regulatory change on a broad range of stakeholders.
• Analytical skills to identify the root-cause of issues and develop optimal solution options.
• Exceptional communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences.
• A keen eye for detail and the highest standard of quality for themselves and others.
• Passionate about delivering an exceptional service and positive outcomes for the market and consumers, putting consumer outcomes at the heart of what you do.
• Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.

Additional Information

Diversity, Equity, and Inclusion commitments: Our commitment to sustainable and inclusive growth. As a socially responsible leader, Talan continually invests in sustainable growth, addressing both social and environmental challenges. We achieve this while preserving our core values and ensuring operational excellence for our clients.

Disability Inclusion: We recognise that the diversity of legislative and cultural frameworks for supporting individuals with disabilities requires the implementation of specific policies and a unique approach in each country where the Group operates. Talan is committed to strengthening its involvement in promoting the inclusion of people with disabilities by implementing dedicated support systems and raising awareness among our teams on these issues.

WHAT WE OFFER

• 25 days annual leave, plus bank holidays
• Reward and recognition schemes
• Flexible working
• Private Bupa healthcare (subsidised)
• Life Assurance (up to 4 times annual salary)
• Matched pension contributions
• Season Ticket Loan
• Cycle to work scheme
• Buy and Sell annual leave
• Reimbursement of eye test and up to £50 towards glasses or contacts
• Corporate gym rates
• Employee Assistance Programme
• Summer and Christmas parties, along with monthly Social@77