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For Companies At a Glance
- Tasks: Help customers secure their software supply chain and enhance developer experiences.
- Company: Cloudsmith is a leading artifact management platform for software organisations.
- Benefits: Enjoy competitive salary, flexible working, health insurance, and professional development budgets.
- Why this job: Join a dynamic team, build lasting relationships, and make a real impact in tech.
- Qualifications: 4-6 years in Customer Success or similar, with a strong technical background.
- Other info: Fully remote role with opportunities for personal growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. Running at cloud scale in a multi-tenant software-as-a-service (SaaS) model, Cloudsmith hosts repositories that proxy and cache public open-source software (OSS) indexes, providing a platform that organizations can use to scan artifacts for security vulnerabilities, licensing issues, and malware, as well as implement policies that govern the use of artifacts and act as a dependency firewall. We support over 30 formats, with broad support for languages, containers, and operating system libraries. Cloudsmith is built for the enterprise, supporting modern security protocols and providing advanced features for observability, integration, and orchestration. Customers use Cloudsmith as part of their CI/CD build chain, as well as for developer-native distribution of their own artifacts and binaries to end-customers.
What you’ll be doing
You’ll help our customers manage and secure their software supply chain, and improve their developer experience. We are by developers, for developers. You’ll onboard enterprise businesses, drive adoption and rollout large-scale software deployments. As a Customer Success Manager you will play a crucial role in building strong, lasting relationships with customers of all types, ensuring they derive maximum value from Cloudsmith. You will be the trusted advisor and advocate for our clients, working collaboratively with them to achieve their objectives and fostering customer loyalty. You’ll have the opportunity to play an integral role across the whole customer journey.
Responsibilities
- Managing the rollout of Cloudsmith across enterprise businesses
- Building relationships with devOps, platform engineering and SRE teams to optimise deployments and adopt industry best practices for supply chain security
- Working closely with development, operations, and product teams internally to align on customer needs
- Analysing product usage, and customer health, to ensure we’re continuing to provide a world-class service
What you need
- 4-6 years in a Customer Success, Technical Account Management, or similar role
- Significant experience working with technical software products, or developer tooling
- Clear technical understanding of how software products work
- Eagerness to learn and be unafraid to admit what you don’t know
- An enthusiastic and effective communicator: you should be able to appeal to and communicate with both technical and non-technical audiences alike
- Deeply passionate about your craft: we deeply care that you care
- Willingness to travel as required
- Eligible to work in the US without sponsorship
Be Awesome. Automate Everything. Come and join us at Cloudsmith.
Benefits
- Competitive Salary, pension and Equity Package
- Comprehensive Health Insurance
- Generous PTO and Flexible Working Policies
- Professional Development Budget for Conferences and Training
- Dynamic, Innovative, and Supportive Work Environment
Location
Cloudsmith HQ is based in Belfast, however on a day-to-day basis, most Cloudsmithers work remotely. We also hold all-hands offsites in Belfast a few times per year, with guest speakers and team activities.
Personal Growth
You will have an enormous scope to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.
About Equal Opportunity
We’re an equal opportunities employer who is proud to nurture a workplace that welcomes applications from individuals of all races, genders, and ethnic groups and we do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.
Customer Success Manager employer: Cloudsmith
Contact Detail:
Cloudsmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Cloudsmith's platform and its features. Understanding how the software supply chain works and the specific tools Cloudsmith offers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Cloudsmith on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships, especially in technical environments. Be ready to share specific examples of how you've driven adoption and improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. As a Customer Success Manager, you'll need to bridge the gap between technical and non-technical audiences, so demonstrating this ability early on is crucial.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at Cloudsmith. Familiarise yourself with their product and how it impacts customers' software supply chains.
Tailor Your CV: Highlight your relevant experience in Customer Success or Technical Account Management. Emphasise your technical understanding of software products and any experience you have with developer tooling.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer success and your ability to communicate effectively with both technical and non-technical audiences. Mention specific examples of how you've built relationships and driven adoption in previous roles.
Showcase Your Enthusiasm: In your application, convey your eagerness to learn and grow within the role. Cloudsmith values individuals who are passionate about their craft, so make sure this comes across in your writing.
How to prepare for a job interview at Cloudsmith
✨Understand the Product
Before your interview, make sure you have a solid understanding of Cloudsmith's artifact management platform. Familiarise yourself with its features, benefits, and how it helps customers manage their software supply chain.
✨Showcase Your Technical Knowledge
As a Customer Success Manager, you'll need to communicate effectively with both technical and non-technical audiences. Be prepared to discuss your experience with technical software products and demonstrate your understanding of developer tooling.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to build relationships. Think of examples from your past experiences where you've successfully onboarded clients or improved customer satisfaction.
✨Express Your Passion for Customer Success
Cloudsmith values candidates who are deeply passionate about their craft. Be ready to share why you care about customer success and how you can contribute to fostering customer loyalty and achieving their objectives.
