At a Glance
- Tasks: Guide customers in securing software supply chains and drive adoption of Cloudsmith.
- Company: Join Cloudsmith, the leading artifact management platform for developers.
- Benefits: Competitive pay, private healthcare, flexible working, and professional development budget.
- Other info: Work remotely with a dynamic team and enjoy regular team-building activities.
- Why this job: Make a real impact on how companies manage their software supply chains.
- Qualifications: 4-6 years in Customer Success or software development experience required.
The predicted salary is between 49500 - 60500 £ per year.
We’re seeking a technically minded Customer Success Manager to guide mid-market customers in securing their software supply chains, driving adoption of Cloudsmith and ensuring every customer sees lasting value.
About Cloudsmith
Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes rely on Cloudsmith to control and secure their software supply chains. Cloudsmith allows customers to manage curated private repositories that proxy public open-source software registries. Developers use these repositories as their trusted source for build artifacts. We support over 30 formats, including the most popular languages, package managers, operating systems, and AI and container protocols. We’re aimed at the enterprise, with built-in comprehensive security and advanced features for policy enforcement, integrations, and observability. Customers consider Cloudsmith critical infrastructure, a central part of their software build chain. Cloudsmith is built by developers, for developers. We treasure the developer experience. The Tao of Cloudsmith expresses the values we live by every day. This is a special company, and now is a great time to join us.
The Role
As a Customer Success Manager, you will play a crucial role in building strong, lasting relationships with customers of all types, ensuring they derive maximum value from Cloudsmith. You will be the trusted advisor and advocate for our clients, working collaboratively with them to achieve their objectives and fostering customer loyalty. You’ll have the opportunity to play an integral role across the whole customer journey. You’ll help our customers manage and secure their software supply chain, and improve their developer experience. You’ll share best practice, drive adoption and ensure customers see continuous value.
Key Responsibilities
- Act as a trusted advisor on software supply chain security and artifact management best practice.
- Work with platform, DevOps, and security stakeholders to align workflows, governance, and compliance needs.
- Drive continuous usage of key features like policy enforcement, provenance, and access controls by guiding customers on set up.
- Monitor customer health, adoption metrics, and usage patterns; surface insights that protect supply chain integrity.
- Run regular check-ins and value reviews to show clear outcomes, improvement, and roadmap alignment.
- Manage risks and blockers early, keeping projects on track and customer teams confident.
- Troubleshoot issues affecting builds, distribution, or integrations, and coordinate resolution with engineering and support.
- Capture customer feedback and turn insights into product and process improvements.
Required Experience, Qualities & Skills
- 4-6 years in Customer Success, a similar role or a background in software development.
- Experience working with technical software products or developer tooling.
- Critical thinking and problem-solving are what drive you.
- Demonstrable experience in maintaining commercial relationships.
- Eagerness to learn and be unafraid to admit what you don’t know.
- Familiarity with working in a fully remote, asynchronous environment and thriving!
- An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike.
- Deeply passionate about your craft: we deeply care that you care.
In short, you are:
- Highly skilled
- Creative
- Hands-on
- Adaptable
- Detail-oriented
- Fast
Impact & Opportunity
This role offers the opportunity to shape how some of the world’s most demanding engineering teams secure and manage their software supply chains. You’ll be at the heart of the customer journey, translating real-world needs into best practice, influencing our product roadmap with customer insight, and helping define what great customer success looks like at Cloudsmith as we grow. From startups to Fortune 500 companies, your work will directly impact how organizations control and secure their software supply chains.
Benefits, Location & Work Environment
Note: You must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship.
- A highly competitive compensation package, including pre-IPO equity.
- Comprehensive private healthcare plans.
- Generous annual leave and flexible working practices to suit your lifestyle.
- A professional development budget for conferences and training.
- Regular (monthly-ish) travel may be required for team meetings.
- Regular (quarterly-ish) travel may also be required for events and customers.
Health and Wellness
Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and well-being benefits and flexible, family-friendly work policies.
Personal Growth
You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.
Facilities
Cloudsmith is headquartered in Belfast, Northern Ireland, with fully-equipped office space that’s open 24/7. We use our H.Q. regularly for activities like working sessions, team planning, meet-and-greets, and sometimes other group activities. We also hold company off-sites in Belfast twice a year, featuring guest speakers and team activities. Many Cloudsmithers work remotely, so we rely on our online collaboration tools; Slack, Google Docs, Linear, and other popular collaboration tools are how we work.
About Equal Opportunity
Cloudsmith is an equal opportunity employer, proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate based on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.
Customer Success Manager employer: Cloudsmith
Cloudsmith is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about software development. With a strong focus on employee growth, we offer comprehensive benefits including health insurance, generous annual leave, and a professional development budget to support your learning journey. Join us in our Belfast headquarters or work remotely, and be part of a fast-growing Series B startup where your contributions will directly impact the future of software delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cloudsmith. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cloudsmith before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cloudsmith:Your cover letter is your chance to shine! Tell us why you want to work at Cloudsmith specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cloudsmith!
How to prepare for a job interview at Cloudsmith
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
