IT Production Support Engineer in Belfast

We're looking for a hands-on IT Operations Engineer to help build secure, scalable internal IT at Cloudsmith. You should be comfortable running day-to-day operations, improving the systems that support them, and making internal IT easier, safer, and more reliable for a remote-first company.

About Cloudsmith: Cloudsmith is building the operating system for the modern software supply chain. We run a global, fully managed, multi-tenant SaaS platform that helps organizations, from startups to the Fortune 500, secure, govern, and distribute software artifacts at scale. Worldwide, our customers use Cloudsmith as a critical infrastructure control plane for CI/CD, developer workflows, security controls, compliance, and software distribution, supporting 30+ formats and ecosystems across languages, containers, and operating systems.

The Role: As an IT Operations Engineer, reporting into Security, you'll work closely with the IT Manager and share responsibility for internal IT operations with the Operations team. You'll help run and improve the systems that keep the company working: identity, access, devices, SaaS tools, collaboration platforms, procurement, provisioning, patching, support workflows, and audit evidence. You should be able to resolve operational issues, automate repetitive work, improve service quality, and build secure-by-default IT processes that scale. You'll also provide occasional hands-on IT support, usually as backup, for escalations, or for event and onboarding cover.

Key Responsibilities:

• Manage and improve core corporate IT systems, including identity, device management, collaboration tooling, service desk workflows, and SaaS administration.
• Own and automate Joiner-Mover-Leaver processes across access, identity, devices, asset provisioning, and software licensing.
• Support secure endpoint management through MDM, encryption, patching, device posture, remote lock/wipe, and lifecycle controls in the Apple ecosystem.
• Support procurement, provisioning, asset tracking, hardware lifecycle, software lifecycle, licensing, renewals, and vendor coordination.
• Provide backup and escalation support for HQ/on-site IT where needed, including onboarding, events, working sessions, device readiness, meeting-room equipment, peripherals, stock readiness, and basic networking coordination.
• Build automation, self-service workflows, runbooks, and knowledge base content that reduce manual support load.
• Support IT service delivery for a globally distributed, remote-first workforce, including issue triage, escalation, root cause follow-up, and service improvement.
• Contribute to IT disaster recovery, business continuity, and operational readiness planning with Security and Operations.
• Support technical control work and evidence collection for SOC 2, ISO 27001, EU CRA, and other related compliance frameworks.
• Track useful IT metrics such as request volume, SLA adherence, provisioning time, patch coverage, access reviews, self-service adoption, and employee satisfaction.

Experience, Qualities & Skills:

• Around 2 to 3+ years of IT operations experience in a modern SaaS, technology, or remote-first environment.
• Experience administering identity and access systems, SaaS tooling, collaboration platforms, service desk workflows, and access review processes.
• Good judgment around operational risk, employee experience, security controls, cost, and supportability.
• Comfortable covering hands-on IT support when needed, while primarily focusing on scalable IT operations, automation, secure tooling, docs, and service improvement.
• Familiarity with Jamf, Iru (formerly Kandji), Intune, or similar MDM/device management platform.
• Experience with service desk or ITSM tooling.
• Knowledge of asset management, procurement, inventory, and licensing tools.
• Understanding of AWS, networking, VPN, DNS, and basic cloud infrastructure concepts.
• Experience with security and compliance tooling used for evidence collection, access reviews, device posture, and control monitoring.

Bonus Points:

• Experience building IT in a high-growth startup, pre-IPO, or public company.
• Experience operating IT in a remote-first, zero-trust, and/or security-forward organization.
• Experience with ITIL or lightweight IT service management practices.
• Experience with DevOps or engineering-adjacent workflows.
• Certifications such as ITIL, CompTIA Security+, CISSP, or similar.

Impact & Growth: This role helps mature the internal IT foundation behind Cloudsmith's growth. As the function grows, you'll have the opportunity to shape the IT roadmap, improve our operational model, influence internal security standards, partner with other functions, and help define how modern IT supports a remote-first company at Series C and beyond.

A competitive compensation package, including equity, comprehensive health, dental, and vision insurance, generous annual leave, and flexible working policies to suit your lifestyle. Including a professional development budget for conferences and training.

Health and Wellness: We care about the health and wellness of our people and their families. We offer generous annual leave, health and wellbeing benefits, and flexible family-friendly working policies. We support professional development through budgets for equipment, training, books, conferences, travel, and certifications.

Facilities: Cloudsmith is headquartered in Belfast, Northern Ireland, with fully equipped office space for working sessions, planning, meetups, and team activities.