DR We're seeking a Senior Technical Support Engineer with deep technical expertise and a passion for customer engagement to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform.
Cloudsmith is building the operating system for the modern software supply chain.
We run a global, fully managed, multi-tenant SaaS platform that helps organizations, from startups to the Fortune 500, secure, govern, and distribute software artifacts at scale.
Worldwide, our customers use Cloudsmith as a critical infrastructure control plane for CI/CD, developer workflows, security controls, compliance, and software distribution, supporting 30+ formats and ecosystems across languages, containers, and operating systems.
We recently raised our Series C to accelerate Cloudsmith 2.0: deeper artifact intelligence, stronger policy and provenance, faster package-aware delivery, and infrastructure built for engineering teams, as well as the modern AI-driven software factory.
Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. By developers, for developers: we care about craft, architecture, and enterprise scale.
We are building a team that is responsible for the developer experience. On a daily basis, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related issues.
Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter.
Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify root cause and provide effective solutions.
Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc.
Required Experience, Qualities & Skills
~ Bachelor's degree in Computer Science, Information Technology, or a related field.
~8+ years in Technical Product Support, a similar role, or a background in software development.
~ Strong application programming experience, proficient in Java, Python, or JavaScript languages.
~ Knowledge of software packaging and distribution concepts and tools.
~ Willingness to participate in an on-call rota supporting customers across multiple time zones.
Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments; or equivalent experience in open-source ecosystems and projects.
Familiarity with UNIX-like systems (Linux/WSL/MacOS).
Familiarity with Artifact and Package management, or the software supply chain.
Familiarity with Cloud-based infrastructure, data structures & algorithms, storage systems, source control, and continuous integration.
Amazon Web Services (AWS) / AWS Certifications.
Contributions to open-source projects.
You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success.
Collaboration + Candor: You value open, honest, and respectful communication. A remote-first position based in the UK
A competitive compensation package, including equity.
With comprehensive health, dental, and vision insurance.
Plus, generous annual leave and flexible working policies to suit your lifestyle.
Including a professional development budget for conferences and training.
With the opportunity to shape a fast-growing Series C scaleup (and beyond).
In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies.
You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. Hybrid / Remote First
Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We're looking for someone who can balance deep technical expertise with profound customer empathy, has the experience to help build a world-class technical support experience, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers, for developers, and we're building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to work on mission-critical infrastructure with a lasting impact on the software industry from today until IPO and beyond.
Sr. Technical Support Engineer (Hybrid Remote) in Llandrindod Wells employer: Cloudsmith, Inc.
Cloudsmith is an exceptional employer, offering a dynamic and innovative work environment that prioritises employee well-being and professional growth. With a competitive compensation package, comprehensive health benefits, and flexible working policies, employees are empowered to thrive both personally and professionally. Located in Belfast, Northern Ireland, Cloudsmith fosters a culture of collaboration and support, making it an ideal place for those looking to make a meaningful impact in the software supply chain security space.
