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For Companies At a Glance
- Tasks: Provide 2nd line IT support to over 300 local businesses, both remotely and on-site.
- Company: Join a dynamic IT Managed Service Provider near Norwich, focused on growth and innovation.
- Benefits: Enjoy a competitive salary, flexible work options, and a supportive team environment.
- Why this job: Be part of a forward-thinking company and make a real impact on local businesses' IT solutions.
- Qualifications: Minimum 3 years in IT support, strong troubleshooting skills, and excellent communication abilities required.
- Other info: A full UK driving licence is needed; Microsoft certification is a plus.
The predicted salary is between 28000 - 42000 £ per year.
Location: Near Norwich
Salary: up to £35k
CloudScope are recruiting for a 2nd Line Support Engineer to join a growing and dynamic IT Managed Service Provider based near Norwich. This is an exciting opportunity to work with a wide range of local businesses, supporting their IT infrastructure both remotely and on-site.
We’re looking for someone with at least 3 years of IT support experience, ideally in a client-facing role or with excellent communication skills.
The Role
- Provide 2nd line support to a portfolio of over 300 local businesses
- A mix of field-based and remote work
- Install and maintain PCs and network devices
- Install servers and manage server environments
- Assist with project management on IT infrastructure projects
The Candidate
- Minimum 3 years’ experience in IT support
- Experience with Office 365
- Strong troubleshooting skills with Windows networks and Windows operating systems
- Hands-on experience supporting, implementing, and troubleshooting Windows desktop OS, networks, and some server environments
- Full UK driving licence
- Confident communicator with excellent client-facing skills
Desirable
- Microsoft certification (e.g. MCP)
- Previous experience working within a managed services environment
Why Join?
This is a fantastic opportunity to join a forward-thinking business at a time of major growth. You’ll have the chance to play a key role in their future success, working as part of a supportive team delivering high-quality IT solutions to local businesses.
Technical Support Engineer employer: CloudScope
Contact Detail:
CloudScope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Windows operating systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved technical issues or improved IT processes. This will help you showcase your troubleshooting skills and client-facing abilities, which are crucial for a Technical Support Engineer.
✨Tip Number 3
Network with professionals in the IT support field, especially those who work in managed service environments. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Consider obtaining relevant Microsoft certifications if you haven't already. Having credentials like MCP can set you apart from other candidates and show your commitment to professional development in the IT support sector.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly your 3 years of experience and any client-facing roles. Emphasise your troubleshooting skills with Windows networks and operating systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the Technical Support Engineer role. Mention your hands-on experience with Office 365 and any Microsoft certifications you hold.
Showcase Your Problem-Solving Skills: In your application, provide specific examples of how you've successfully resolved technical issues in the past. This will demonstrate your strong troubleshooting abilities and your capacity to handle challenges in a client-facing environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at CloudScope
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows networks and operating systems in detail. Highlight specific troubleshooting scenarios you've encountered and how you resolved them, as this will demonstrate your hands-on expertise.
✨Emphasise Communication Abilities
Since the role requires excellent client-facing skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical clients in the past.
✨Familiarise Yourself with Office 365
Given the emphasis on Office 365 in the job description, brush up on its features and common issues. Be ready to discuss how you've supported users with this platform, as it will show your relevance to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of real-life scenarios where you had to troubleshoot an issue or manage a project, and be ready to explain your thought process and the outcome.
