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For Companies At a Glance
- Tasks: Provide tech support, maintain systems, and troubleshoot issues for staff.
- Company: Join a dynamic team in Norwich focused on innovative IT solutions.
- Benefits: Enjoy hybrid working, 25 days leave, and ongoing training opportunities.
- Why this job: Perfect for problem-solvers who thrive in a collaborative tech environment.
- Qualifications: 2+ years experience in IT support with strong knowledge of Windows and Microsoft 365.
- Other info: Opportunity to work with cutting-edge technologies and gain valuable certifications.
The predicted salary is between 28000 - 35000 £ per year.
Job Description
Location: Norwich (Hybrid – 2–3 days in the office)
Salary: £28,000 – £35,000 per annum
About the Role
We are looking for a proactive and skilled IT Technician to join our team in Norwich. This role will see you providing technical support to staff, maintaining IT systems, and ensuring the smooth running of our technology infrastructure.
You’ll be the first point of contact for IT queries, delivering hands-on troubleshooting and remote support, while also assisting with the implementation of new systems and technologies. This is an excellent opportunity for an IT professional who enjoys variety, problem-solving, and working in a collaborative environment.
Key Responsibilities
- Provide 1st and 2nd line support for hardware, software, and network issues (both on-site and remote).
- Install, configure, and maintain PCs, laptops, printers, mobile devices, and other IT equipment.
- Support and maintain business applications and user accounts (Microsoft 365, Active Directory, etc.).
- Monitor system performance, backups, and security protocols to ensure reliability.
- Assist with IT projects including system upgrades, migrations, and new technology rollouts.
- Manage tickets through the helpdesk system, ensuring issues are logged, prioritised, and resolved within agreed SLAs.
- Maintain IT documentation and asset inventories.
- Ensure compliance with IT policies, procedures, and cybersecurity best practices.
- Liaise with third-party vendors and service providers when required.
Skills & Experience Required
- Proven experience as an IT Technician, IT Support Engineer, or similar role (2+ years).
- Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
- Experience supporting networks (LAN/WAN, Wi-Fi, VPNs).
- Knowledge of hardware setup, troubleshooting, and repair.
- Understanding of IT security and data protection best practices.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal and communication skills with a customer-focused approach.
Desirable Skills
- Experience with Azure Active Directory and Intune (MDM).
- Knowledge of virtualisation technologies (VMware, Hyper-V).
- Exposure to cloud platforms and SaaS applications.
- Relevant IT certifications (CompTIA, Microsoft, ITIL).
What We Offer
- Salary of £28,000 – £35,000 depending on experience.
- Hybrid working model (2–3 days in Norwich office, flexible remote working).
- 25 days annual leave bank holidays.
- Pension scheme and employee benefits.
- Ongoing training and certification opportunities.
- A supportive and collaborative working environment.
IT Technician employer: CloudScope
Contact Detail:
CloudScope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples from your past experiences where you successfully resolved IT issues. This will help you stand out as a proactive candidate who can handle the challenges of the position.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Stay updated on the latest trends in IT support and cybersecurity. Being knowledgeable about current best practices will not only impress your interviewers but also show that you are committed to continuous learning in your field.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Technician. Focus on your skills in troubleshooting, system maintenance, and any specific technologies mentioned in the job description, such as Microsoft 365 and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving. Mention specific examples of how you've successfully handled technical issues or contributed to IT projects in previous roles.
Highlight Relevant Skills: In your application, emphasise your knowledge of Windows operating systems, network support, and IT security practices. Make sure to include any certifications you hold that are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at CloudScope
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, Microsoft 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your hands-on troubleshooting abilities.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or real-life problems. Practice articulating your thought process and the steps you would take to resolve these issues, showcasing your analytical skills and attention to detail.
✨Emphasise Communication Skills
As an IT Technician, you'll need to communicate effectively with non-technical staff. Prepare to discuss how you've successfully explained complex technical concepts to users in a way they can understand, highlighting your customer-focused approach.
✨Research the Company and Its Technologies
Familiarise yourself with the company's technology stack and any recent projects or initiatives. This knowledge will not only help you tailor your responses but also show your genuine interest in the role and the organisation.
