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- Tasks: Provide 2nd line IT support for businesses, both remotely and on-site.
- Company: Join a leading tech support company in East Anglia with continuous growth.
- Benefits: Enjoy hybrid working after probation, with no evenings or weekends required.
- Why this job: Be part of a dynamic team and work with cutting-edge technologies.
- Qualifications: Experience with Active Directory, Office 365, and excellent communication skills needed.
- Other info: Opportunity to specialise in specific sectors and shape long-term IT strategies.
The predicted salary is between 24000 - 36000 £ per year.
We’re supporting a client exclusively, in the search for an experienced IT technician, with 2nd line support experience. Our client is one of the leading Tech support businesses in East Anglia, operating in several counties, with year-on-year growth. You’ll join their experienced team, in Cambridge and have access to the newest and emerging support technologies. The role will be hybrid remote after probation and is Monday to Friday, no evenings or weekends.
Main Duties & Responsibilities:
- Setting up and supporting small and medium business networks.
- Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
- Installing business computer systems.
- Office 365 maintenance, installation and migration, DNS.
- Supporting customer applications and setting up email accounts Microsoft Exchange 2016/2019.
- Administration of IP Phone systems (via web-based interface).
- Working with a diverse client base in different industry sectors.
- Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies.
- Opportunity to specialise in specific industry sectors helping to shape and develop the platform.
The Candidate:
- Experience with most of the following: Active Directory/Azure AD implementation, Office 365, Sharepoint deployment, server alerts, network switches, firewall, SSL vpn integration, backup setups & troubleshooting.
- Excellent communication skills and enjoy a client facing support role.
- Ideally have experience supporting SME’s with IT solutions.
- This role will suit an individual looking to join an established technology support company and be part of a growing team of around 75.
- You’ll be happy travelling to both the office and local client sites as fundamentals and want to extend your experience in a development-focused organisation.
Please contact Charlie at CloudScope for more information. We look forward to receiving your CV and application soon.
Contact Detail:
CloudScope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Office 365, and Microsoft Exchange. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work with SMEs. Attend local tech meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on common troubleshooting scenarios related to the technologies listed. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your communication skills during the interview process. Since this role involves client-facing support, being able to articulate technical concepts clearly and effectively will be crucial in demonstrating your fit for the position.
We think you need these skills to ace 2nd Line Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line support experience and relevant technical skills. Focus on your familiarity with Windows operating systems, Office 365, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to communicate effectively with clients. Mention your experience with SMEs and how you can contribute to the company's growth.
Highlight Relevant Experience: In your application, emphasise your experience with Active Directory, Azure AD, and other technologies listed in the job description. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CloudScope
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Active Directory, Office 365, and Microsoft Exchange. Be prepared to discuss how you've used these tools in previous roles and any challenges you've overcome.
✨Demonstrate Client-Facing Experience
Since this role involves supporting clients directly, share examples of how you've successfully communicated with clients in the past. Discuss any situations where you resolved issues or improved client satisfaction, as this will show your ability to thrive in a client-facing environment.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios you might encounter in the role. Prepare by thinking through common technical issues and how you would approach solving them. This will demonstrate your problem-solving skills and technical knowledge.
✨Express Your Interest in Development
The company is looking for someone who wants to grow within their organisation. Be sure to express your enthusiasm for professional development and any specific areas you wish to specialise in. This shows that you're not just looking for a job, but a long-term career.
