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For Companies At a Glance
- Tasks: Provide 2nd line support, install devices, and manage projects for local companies.
- Company: Join CloudScope, a leading IT Managed Service Provider near Lowestoft.
- Benefits: Enjoy flexible working options, career growth, and a chance to shape the company's future.
- Why this job: Be part of an expanding team, enhance your skills, and make a real impact.
- Qualifications: 3+ years in IT support, O365 experience, and strong communication skills required.
- Other info: A full driving licence and Microsoft certification are desirable.
The predicted salary is between 30000 - 42000 £ per year.
CloudScope are looking for a 2nd line support Engineer to work with a leading IT Managed Service Provider near Lowestoft. We are looking for a 2nd line support engineer with 3 plus years’ experience in IT support and ideally a client-facing background or with outstanding communication skills.
The Role
- Working with a portfolio of over 300 local companies
- Field based and remote
- Installing PC’s
- Installing network devices
- Maintaining devices
- Server Installs
- Some project management
The Candidate
- Three Years’ Experience in IT Support
- O365 experience
- Experience in troubleshooting Windows networks and Windows
- A track record of implementing, supporting and troubleshooting Windows Desktop Operating Systems, networks and some server experience
- Full Driving Licence
- Client Facing skills
- Desirable
- Microsoft certification such as MCP
- Managed services experience
In return for your hard work you will have the opportunity to join this business on the crest of major expansion and play a key part in the business’s future.
2nd Line Support employer: CloudScope
Contact Detail:
CloudScope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Make sure to highlight your client-facing experience during any conversations or interviews. Since the role requires outstanding communication skills, demonstrating your ability to interact effectively with clients can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as O365 and Windows networks. Being able to discuss these technologies confidently will show that you're well-prepared and knowledgeable about the tools you'll be using.
✨Tip Number 3
If you have any relevant Microsoft certifications, be sure to mention them when networking or during interviews. Certifications like MCP can demonstrate your commitment to professional development and technical expertise.
✨Tip Number 4
Consider reaching out to current or former employees of CloudScope on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3+ years of IT support experience, particularly focusing on client-facing roles and communication skills. Mention specific technologies like O365 and Windows networks to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your relevant experience in troubleshooting Windows Desktop Operating Systems and any project management experience you have.
Showcase Relevant Certifications: If you have any Microsoft certifications, such as MCP, be sure to mention them prominently in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at CloudScope
✨Showcase Your Technical Skills
Be prepared to discuss your experience with O365, Windows networks, and desktop operating systems. Highlight specific examples of troubleshooting you've done in the past, as this will demonstrate your technical expertise.
✨Emphasise Client-Facing Experience
Since the role requires strong communication skills, share instances where you've successfully interacted with clients. This could include resolving issues or providing support, showcasing your ability to maintain positive relationships.
✨Demonstrate Project Management Abilities
If you have experience managing projects, even small ones, be sure to mention it. Discuss how you organised tasks, coordinated with team members, and ensured timely completion, as this is a valuable skill for the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company’s expansion plans and how the 2nd Line Support role fits into that vision. This shows your interest in the company and helps you assess if it's the right fit for you.
