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For Companies At a Glance
- Tasks: Provide top-notch technical support and customer service to clients.
- Company: Join a thriving, inclusive company dedicated to employee welfare and community impact.
- Benefits: Enjoy a competitive salary, bonuses, pension, and a great work-life balance.
- Why this job: Be part of a supportive team that values growth, sustainability, and fun community events.
- Qualifications: Good IT skills, problem-solving abilities, and strong communication; passion for IT is a must.
- Other info: Experience in outsourced IT support and a full UK driving license are a plus.
The predicted salary is between 20000 - 22400 £ per year.
Salary Range: £25k-£28k + Bonuses + Pension
Hours: 40 hours per week, Monday - Friday
Location: Norwich Outskirts
Our client's culture is centered around creating a thriving and inclusive workplace. They are dedicated to the welfare and development of all team members, fostering a supportive and positive environment. Health and wellbeing are highly valued, and the company goes above and beyond to ensure a good work-life balance for all employees. The team is at the core of their values, and they strive to deliver a positive end-to-end experience for both clients and suppliers. As an ambitious company, they continuously grow, bringing new challenges and opportunities to keep things interesting. Moreover, they are a conscientious company that takes its responsibilities to the wider community seriously, contributing to charities and organizing fun sponsored events to involve all team members. They have achieved carbon neutrality and continue to work towards further sustainability initiatives. Our client is proud to be an accredited Living Wage Employer, believing that a hard day's work deserves a fair day's pay.
We're seeking a passionate 1st Line Support Technician to deliver top-notch Technical support to our clients while providing exceptional Customer Service.
The Candidate:
- Good IT and problem-solving skills in areas like Anti-Virus, Disk Space, Memory/CPU, Office 365 Management, and more.
- Strong written and oral communication skills.
- Confidence on the phone when dealing with clients.
- A passion for IT and a willingness to learn and grow within our supportive team.
- Extra points for experience in the outsourced IT support industry and holding a Full UK Driving license.
Role Specifics
In this role, you will:
- Support PCs and servers remotely and on-site (Win10, 2008, 2012, 2016, 2019 & 2022)
- Install PCs and upgrade software
- Administer IP phone systems via web-based interface
- Provide support for customer applications (training provided)
- Set up email accounts and website hosting (Linux and Windows)
- Support Mac's remotely and on-site.
1st Line Technician employer: CloudScope
Contact Detail:
CloudScope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server versions and Office 365. Having hands-on experience or even just a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires confidence when dealing with clients, consider role-playing scenarios with friends or family to build your comfort level.
✨Tip Number 3
Research the company culture and values, particularly their commitment to health, wellbeing, and community involvement. Being able to discuss how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
If you have any experience in outsourced IT support, be ready to share specific examples of your work. Highlighting relevant experiences can demonstrate your capability and enthusiasm for the role.
We think you need these skills to ace 1st Line Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences, particularly in areas like Anti-Virus, Office 365 Management, and problem-solving. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to grow within a supportive team. Mention any experience you have in outsourced IT support and how it aligns with the company's values of teamwork and community involvement.
Showcase Communication Skills: Since strong written and oral communication skills are essential, ensure your application is clear and professional. If possible, provide examples of how you've effectively communicated with clients or colleagues in previous roles.
Highlight Your Willingness to Learn: In your application, express your eagerness to learn and adapt. Mention any relevant training or certifications you are pursuing or plan to pursue, as this shows your commitment to personal and professional development.
How to prepare for a job interview at CloudScope
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will resonate well with the company's culture of fostering growth and development.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical issues. This could involve troubleshooting software or hardware problems. The interviewer will appreciate your ability to think critically and resolve challenges effectively.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical clients can understand, showcasing your ability to provide exceptional customer service.
✨Research the Company Culture
Familiarise yourself with the company's values and initiatives, such as their commitment to sustainability and community involvement. Mentioning these aspects during your interview will demonstrate that you align with their mission and are genuinely interested in being part of their team.
