At a Glance
- Tasks: Lead on infrastructure projects and provide high touch support for diverse client networks.
- Company: Leading tech and digital services company prioritising mental well-being.
- Benefits: 33 days holiday, flexible working, private health insurance, and continuous growth opportunities.
- Other info: Enjoy a balanced work environment with regular learning sessions and performance rewards.
- Why this job: Escape chaos and take ownership of impactful technical projects while advancing your career.
- Qualifications: Strong problem-solving skills and experience with Active Directory and Microsoft Intune.
The predicted salary is between 30000 - 36000 £ per year.
If you are a 2nd line support technician, you know the exhausting drain of working in a chaotic environment. You want to lead on major infrastructure projects, influence client cloud strategies, and actually solve root issues, but instead, you are stuck firefighting the same preventable tickets over and over because no one invests in long term solutions.
We are partnering with a leading technology and digital services company on the outskirts of Cambridge that actively structures workloads to protect your mental well being. They believe a burnt out technician cannot deliver great service. That is why they give you a balanced, squad supported schedule, giving you the time to actually take technical ownership of Office 365 migrations, network setups, and Intune deployments, whilst offering genuine pathways to specialise and move into senior engineering or management.
The Benefits- Unmatched Work Life Balance: Start with 33 days of holiday scaling up to 35, flexible working options, hybrid working after probation, and open plan offices with breakout gaming setups and BBQ spaces.
- Health and Well being First: Full Vitality private health insurance, Aviva Smart Health with 24/7 digital GPs, short term sick pay, income protection, and free, confidential personal life coach access.
- Continuous Reward and Growth: Clear technical progression plans tailored to your goals, regular salary reviews, monthly performance awards, a green electric car scheme, and extensive Perkbox benefits.
You will provide high touch remote and on site infrastructure support across small to medium sized business networks. Rather than just closing tickets mindlessly, you will take the technical lead on server installs, sharepoint deployments, and complex Azure AD work. Supported by regular Lunch and Learn sessions, you will look after everything from router installations and SSL VPN configuration to complex email migrations and DNS management for a diverse client base.
Are You the Right Fit?To excel here, you need a strong structured approach to problem solving and excellent client facing DNA. You must bring proven troubleshooting skills across Active Directory, Microsoft Intune, network switches, and Acronis backups. Ideally, you have two or more years of experience supporting SMEs within an MSP or outsourced IT environment. A full UK driving licence is essential for client site visits. Valid Right to Work in the UK is required.
The Next StepAt CloudScope Group, we do not just fill seats; we open doors to better careers. If you are ready to trade chaotic firefighting for a structured infrastructure role where you can actually progress your technical skill set, let’s have a low pressure conversation today.
2nd Line Support in Cambridge employer: CloudScope Group Ltd
At CloudScope Group, we prioritise your well-being and professional growth, offering a balanced work environment that allows you to take ownership of impactful projects without the chaos of constant firefighting. With generous benefits including 33 days of holiday, private health insurance, and clear pathways for career advancement, we ensure that our team members thrive both personally and professionally in a supportive culture. Join us on the outskirts of Cambridge, where your expertise will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support in Cambridge
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events. You never know who might be looking for a 2nd Line Support Technician just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face in a 2nd Line Support role. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about finding the right fit for both you and us. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to connect with you.
We think you need these skills to ace 2nd Line Support in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of a 2nd Line Support Technician. Highlight your experience with Active Directory, Microsoft Intune, and any relevant troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for tech support and how you’ve tackled complex issues in the past. Let us know why you’re excited about the opportunity to work with us at CloudScope Group.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've used them to solve real problems. We love seeing candidates who can think critically and take ownership of their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at CloudScope Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft Intune, and network switches. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them. This will show that you have the hands-on experience they’re looking for.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've approached complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your structured approach to problem-solving, which is crucial for this role.
✨Understand Their Work Culture
Research the company’s commitment to work-life balance and mental well-being. Be ready to discuss how you value a supportive work environment and how it impacts your performance. This aligns with their ethos and shows you’re a good cultural fit.
✨Ask Insightful Questions
Prepare thoughtful questions about their infrastructure projects and opportunities for growth. Inquire about their Lunch and Learn sessions or how they support continuous learning. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
