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- Tasks: Join our team to troubleshoot advanced IT issues and manage exciting projects.
- Company: We're a growing MSP in London Bridge, known for our skilled and dynamic team.
- Benefits: Enjoy opportunities for growth, mentorship, and working with diverse clients.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in 2nd/3rd line support and strong problem-solving skills are essential.
- Other info: Mentorship opportunities available for junior team members.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior 3rd Line to join our small, multi-functional & highly skilled MSP team of 30 in London Bridge, dealing with our varied client base. You will be diagnosing and troubleshooting advanced 3rd Line Server and Network issues as well as taking responsibility for projects from start to finish for our London based clients. Many of the third line issues will be escalated from our 1st and 2nd line team within Service Desk so you will be considered one of the points of escalation for more advanced issues. The projects will range from Azure Virtual Desktop solutions, Intune implementation, Sharepoint migration, Cyber security rollouts and VoIP solutions. This is not a management role, but we do need someone who is comfortable with mentoring and developing junior members of the team. Our company is growing steadily so we believe there is an opportunity to make a big impact and progress with us. Experience Previous experience within an MSP at 2nd/3rd line would be ideal with the experience of dealing with clients of various sizes and a range of industries from Financial Services to Media Full Project Life Cycle experience from gathering requirements to full implementation Problem solving skills; gathering and analysing information in order to successful resolve issues. Good written and verbal communication skills Ability to work independently, planning your own agend…
3rd Line IT Support employer: Cloudscape IT Ltd
Contact Detail:
Cloudscape IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Azure Virtual Desktop, Intune, and SharePoint. Having hands-on experience or relevant certifications in these areas will make you stand out as a candidate.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. Be ready to discuss your thought process and the steps you took to reach a solution during the interview.
✨Tip Number 3
Since mentoring is part of the role, think about your past experiences where you've helped junior team members. Prepare to share these stories to demonstrate your ability to guide and develop others.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Showing that you understand our mission and how you can contribute will help you make a strong impression.
We think you need these skills to ace 3rd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd and 3rd line IT support, especially within an MSP environment. Emphasize your problem-solving skills and any specific projects you've managed, such as Azure Virtual Desktop solutions or SharePoint migrations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with mentoring junior team members and how you can contribute to the growth of the team. Be specific about your past projects and how they relate to the responsibilities outlined in the job description.
Showcase Communication Skills: Since good written and verbal communication skills are essential, ensure that your application is clear, concise, and free of errors. Use professional language and structure your documents well to reflect your attention to detail.
Highlight Project Management Experience: Detail your experience with the full project life cycle in your application. Provide examples of how you've gathered requirements, implemented solutions, and resolved issues, particularly in a client-facing role. This will demonstrate your capability to handle the responsibilities of the position.
How to prepare for a job interview at Cloudscape IT Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with advanced server and network issues. Highlight specific examples where you've successfully diagnosed and resolved complex problems, especially in an MSP environment.
✨Demonstrate Project Management Skills
Since the role involves managing projects from start to finish, be ready to talk about your experience with full project life cycles. Discuss how you gather requirements, implement solutions, and ensure client satisfaction.
✨Emphasize Mentoring Experience
Although this is not a management role, the company values mentoring junior team members. Share any experiences you have in guiding or training others, and how you can contribute to the team's growth.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Practice articulating your thought process when faced with challenging scenarios, particularly those related to Azure, Intune, or cybersecurity.
