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For Companies At a Glance
- Tasks: Lead operational excellence and drive strategic improvements across finance, people, and processes.
- Company: Join Cloudscaler, a fast-growing consultancy with a tech-savvy culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Shape the future of operations in a dynamic environment focused on innovation and impact.
- Qualifications: Senior operational leadership experience and strong analytical skills required.
- Other info: Be part of a diverse team committed to equal opportunities and personal development.
The predicted salary is between 75000 - 85000 £ per year.
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London | Hybrid (up to 3 days per week in the office)
Full-time, Permanent
£75,000-£85,000
About the role
Cloudscaler is growing fast, and we are looking for a senior operational leader to help us scale intelligently. As Head of Operational Excellence, you will own and evolve the operational backbone of the business. This is a hands-on leadership role where you will bring structure, automation, and clarity across finance, people operations, and business processes. You will work closely with our founders and leadership team to ensure Cloudscaler continues to grow in a controlled, efficient, and data-informed way. This role is ideal for someone who enjoys improving how businesses work, loves simplifying complexity, and is excited by the potential of technology and AI to transform operations. You do not need to be an expert in every domain. What matters most is strong judgment, a holistic view of the business, and the ability to turn strategy into action.
What you will be doing
- Driving operational strategy
- Translate Cloudscaler's business goals into clear, measurable operational plans
- Define and track meaningful KPIs across finance, people, and operations
- Provide clear, concise reporting and insights to leadership and the Board
- Use data to spot risks, inefficiencies, and opportunities before they become problems
- Help shape the long-term strategy of the business through operational insight
- Process improvement, automation, and technology
- Review how we work today and redesign processes to be leaner, smarter, and more scalable
- Identify opportunities to automate manual or repetitive work across the business, partnering with our Chief AI Officer to explore how AI can improve operational effectiveness
- Ensure key processes are clearly documented and easy for teams to follow
- Finance and commercial operations
- Take a holistic view of finance and what matters most for leadership decision making
- Oversee financial processes and reporting, ensuring accuracy, clarity, and scalability
- Drive automation to shorten month-end close and invoicing cycles
- Work with external accountants, auditors, and finance partners
- Use financial and operational data to highlight risks, improve margins, and control costs
- People and HR operations
- Oversee HR systems and processes, with a focus on efficiency, compliance, and employee experience
- Partner with the Head of Talent Acquisition to improve recruitment processes and outcomes
- Own and improve joiner, mover, and leaver processes
- Ensure compliance with UK employment law, IR35, and equality regulations
- Recruitment and workforce planning
- Work with leadership to forecast hiring needs and priorities
- Lead structured resourcing discussions and workforce planning
- Support the long-term shift towards a higher permanent workforce ratio
- Risk, compliance, and quality
- Coordinate audits and compliance activity, working with internal and external experts
- Maintain ISO accreditation and associated management systems
- Ensure compliance with data protection, health and safety, and other regulatory requirements
- Identify operational risks and ensure mitigation plans are documented and owned
What we are looking for
- Experience and skills
- Senior operational leadership experience in a fast-growing business, ideally technology or professional services
- Strong understanding of how finance, people, and operations fit together
- Proven experience improving processes and making businesses run more efficiently
- Comfortable using data and technology to inform decisions and drive change
- Strong Excel skills and confidence working with dashboards and reporting
- Experience working with common HR, finance, and collaboration tools
- An interest in automation and AI, with a desire to learn and apply new approaches
- Experience leading teams and managing competing priorities
- Personal qualities
- Structured, organised, and proactive
- A strategic thinker who can also get hands-on when needed
- Comfortable with ambiguity and change in a fast-paced environment
- Calm under pressure and pragmatic in approach
- Emotionally intelligent, able to handle sensitive conversations with confidence and fairness
- Curious about new technology and how it can improve the way businesses operate
- Commercially minded and able to connect detail to big-picture outcomes
Why join Cloudscaler
This is a rare opportunity to shape the operational engine of a scaling consultancy with strong technical foundations and ambitious growth plans. You will work closely with our founders, influence company strategy, and have real ownership over how we evolve as we grow towards 200 employees and beyond. If you enjoy building, improving, and scaling businesses, and want to do that in an environment that values technology, clarity, and impact, we would love to hear from you.
Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Head of Operational Excellence employer: Cloudscaler, Inc
Contact Detail:
Cloudscaler, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational challenges and think about how your experience can help them scale effectively. Tailor your responses to show how you can bring structure and clarity to their operations.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable discussing your achievements. Focus on how you’ve improved processes and driven efficiency in past roles – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Cloudscaler and being part of our exciting journey.
We think you need these skills to ace Head of Operational Excellence
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Head of Operational Excellence. We want to see how you can bring structure and clarity to our operations, so don’t hold back on showcasing relevant achievements!
Showcase Your Data Skills: Since this role involves using data to drive decisions, be sure to mention any experience you have with data analysis, KPIs, or reporting. We love candidates who can turn numbers into actionable insights, so let us know how you've done this in the past!
Demonstrate Your Leadership Style: As a senior operational leader, your approach to managing teams is crucial. Share examples of how you've led teams through change or improved processes. We’re looking for someone who can inspire and guide others while keeping things efficient and effective.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cloudscaler!
How to prepare for a job interview at Cloudscaler, Inc
✨Know Your Numbers
As the Head of Operational Excellence, you'll need to demonstrate a strong grasp of KPIs and financial metrics. Before the interview, familiarise yourself with relevant data points from Cloudscaler's operations and think about how you can translate business goals into measurable plans.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've successfully improved processes in previous roles. Be ready to discuss specific instances where you've simplified complexity or implemented automation, as this aligns perfectly with what Cloudscaler is looking for.
✨Emphasise Your Leadership Style
This role requires hands-on leadership, so be prepared to talk about your approach to managing teams and competing priorities. Share stories that highlight your emotional intelligence and ability to handle sensitive conversations with confidence.
✨Be Curious About Technology
Cloudscaler values innovation, especially in automation and AI. Show your enthusiasm for new technologies by discussing any relevant tools or systems you've used. This will demonstrate your proactive mindset and willingness to learn, which is crucial for this role.
