Supervisor, UK Payroll in Hampshire

About this job opportunityOur VisionTo be the world's most trusted global payroll partner, simplifying pay for all employees.Our MissionEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.Our PeopleOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.What makes this role excitingWe are seeking a proactive and people-oriented UK Payroll Supervisor to join our growing UK operations. In this leadership role, you will guide a team of payroll professionals, ensuring the accurate and timely delivery of end-to-end UK payroll services in a dynamic, multi-client environment.This role is ideal for someone who combines strong technical payroll knowledge with a passion for team development, client success, and continuous improvement. You’ll play a vital part in maintaining high standards of compliance and customer satisfaction, while helping your team grow and thrive in a collaborative and inclusive workplace.You must already be living in the UK to apply for the role and have full eligibility to work in the UK.Main responsibilitiesLead, mentor, and support a team of payroll professionals to ensure consistent high performance and engagementConduct regular 1:1s, performance check-ins, and development conversationsProvide guidance on complex payroll matters, ensuring adherence to internal processes and external regulationsSupport onboarding and provide system training and guidance on new payroll updatesOversee the full UK payroll cycle, including data validation, processing, reconciliation, and reportingEnsure accurate and timely payroll delivery in line with agreed service levelsAct as an escalation point for client queries, providing prompt and effective resolutionBuild and maintain strong client relationships to support satisfaction, retention, and trustJoin regular client calls and follow up on outstanding itemsContinuously review payroll processes to identify opportunities for efficiency and improvementMonitor and action industry and legislative changes to ensure ongoing complianceUse data and analytics to evaluate team and client performance, and lead targeted improvementsEnsure adherence to internal calendars and deadlines by both clients and team membersExperience needed for this roleSolid experience with end-to-end UK payroll processing, ideally in a bureau or multi-client environmentFamiliarity with UK payroll regulations, systems, and compliance requirementsStrong analytical, time management, and prioritisation skills in a fast-paced settingClear and confident communicator, capable of building relationships at all levelsCommitted to delivering an outstanding client experience with attention to accuracy and service qualityExperience in team leadership or mentoring, with openness to candidates stepping into their first formal leadership rolePassion for professional growth and staying informed on payroll trends and changesA CIPP qualification (or working toward one) is a plus, though not essentialAbout you and Our core valuesTaking ownership, working with integrity and respectBeing a team player is key to our cultureSolution and customer focusedGreat initiative with the goal for excellence in achieving resultsDedicated to developing and always looking for continuous improvementsBe creative, be committed, be engaged and enjoy what you doUnited Kingdom Package and benefitsCompetitive SalaryCompetitive vacation allowanceCalm appWFH AllowanceLife AssurancePrivate Medical InsuranceCycle to Work SchemeEAPEye Tests & Glasses ContributionSimplyhealth Enhanced Health PlanPension SchemeGive-As-You-Earn (GAYE)Employee Referral ProgramCloudPay NOWPaid Volunteering daysMarriage LeaveBereavement LeaveVacation Purchase PlanCloudPay is committed to being an equal opportunities employer.#LI-AP1#LI-HybridThe CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.GlassdoorSummaryLocation: Andover, United Kingdom; Remote, UKType: Full time