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- Tasks: Ensure timely and accurate payments for clients while collaborating with a dynamic team.
- Company: Join CloudPay, a trusted global payroll partner with a focus on innovation and teamwork.
- Benefits: Enjoy competitive salary, flexible work options, health benefits, and generous vacation allowance.
- Why this job: Make a real impact in the world of payroll and empower global workforces.
- Qualifications: Strong customer service skills and ability to communicate effectively across diverse teams.
- Other info: Be part of a culture that values integrity, creativity, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Our Vision: To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission: Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People: Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What Makes This Role Exciting: Our fast-growing team is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients.
Main Responsibilities:
- Liaise with external vendors to ensure smooth and timely processing of net and statutory payments.
- Ensuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied with.
- Preparation and review of reconciliation reports for the use of client’s accounting department.
- Maintenance of process documentation as required.
- Ensuring bank details for any new payees are correctly set up.
- Assist, as necessary, in the implementation of new customers.
- Any other Ad hoc duties as required.
Experience Needed For This Role:
- High level of customer service skills required.
- Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries.
- Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders.
- A keen eye for detail.
- Organization, analytical, and decision-making skills.
- Independently manage workload and collaborate with internal and external stakeholders to deliver key business results.
- Ability to adapt quickly to new processes and new ways of working.
- Good knowledge of MS Office, Excel & Internet based software would be advantageous.
- Working knowledge of payroll and experience in treasury would be advantageous.
About You And Our Core Values:
- Taking ownership, working with integrity and respect.
- Being a team player is key to our culture.
- Solution and customer focused.
- Great initiative with the goal for excellence in achieving results.
- Dedicated to developing and always looking for continuous improvements.
- Be creative, be committed, be engaged and enjoy what you do.
United Kingdom Package And Benefits:
- Competitive Salary.
- Competitive vacation allowance.
- Calm app.
- WFH Allowance.
- Life Assurance.
- Private Medical Insurance.
- Cycle to Work Scheme.
- EAP.
- Eye Tests & Glasses Contribution.
- Simplyhealth Enhanced Health Plan.
- Pension Scheme.
- Give-As-You-Earn (GAYE).
- Employee Referral Program.
- CloudPay NOW.
- Paid Volunteering days.
- Marriage Leave.
- Bereavement Leave.
- Vacation Purchase Plan.
CloudPay is committed to being an equal opportunities employer. The CloudPay culture is built upon five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
Payments Specialist in Andover employer: CloudPay
Contact Detail:
CloudPay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Specialist in Andover
✨Tip Number 1
Network like a pro! Reach out to people in the payroll and payments industry on LinkedIn. Join relevant groups and engage in discussions. You never know who might have a lead on your dream Payments Specialist role!
✨Tip Number 2
Prepare for interviews by researching CloudPay's values and mission. Show us how your skills align with our commitment to professionalism and teamwork. Tailor your responses to highlight your customer service skills and problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience with payroll processes and your ability to manage client relationships effectively. This will boost your confidence when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make that modern pay experience happen together!
We think you need these skills to ace Payments Specialist in Andover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Payments Specialist role. Highlight your experience with customer service, payroll, and payment solutions, as these are key to what we do at CloudPay.
Showcase Your Skills: Don’t forget to mention your analytical skills and attention to detail! We love candidates who can demonstrate their ability to manage workloads and collaborate effectively with both internal and external stakeholders.
Be Authentic: At CloudPay, we value authenticity. Let your personality shine through in your application. Share your passion for innovation and teamwork, and how you embody our core values in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at CloudPay
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment processes and payroll systems. Familiarise yourself with common terminology and practices in the industry, as this will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since this role requires a high level of customer service, prepare examples of how you've successfully dealt with clients or resolved issues in the past. Think about specific situations where you went above and beyond to ensure client satisfaction.
✨Demonstrate Your Team Spirit
CloudPay values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that highlight your ability to work well within a team and how you contribute to a positive work environment.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and decision-making skills. Prepare to discuss challenges you've faced in previous jobs and how you approached solving them. This will show your potential employer that you're proactive and solution-focused.
