At a Glance
- Tasks: Provide global IT support and manage applications and hardware for a growing team.
- Company: Join CloudPay, a trusted global payroll partner with a vibrant culture.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for career advancement.
- Why this job: Make a real impact in tech support while working with innovative solutions.
- Qualifications: Experience in IT support, strong problem-solving skills, and customer-focused attitude.
The predicted salary is between 31500 - 38500 £ per year.
About this job opportunity
Our Vision: To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission: Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People: Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting: As an Associate Corporate IT Engineer, you will provide prompt resolution of global technical support to our end user base at a rapidly growing rate of 1400+ employees and develop the Corporate IT estate of applications and hardware. This will involve contributing to the global business goals and maintaining one standard IT solution that is required to evolve the growing technology tools. As part of the role, it is a requirement to be self-sufficient, work effectively in a fast-paced environment on day-to-day support tickets, asset management, and application subject-matter expertise, and participate in small projects. You will become a regional support contact for a range of IT incidents and requests supporting a variety of technology throughout the CloudPay estate. This role requires being on-site 3 days per week.
Main responsibilities:
- Provide 1st and 2nd line support to our global user base via remote tools and face-to-face.
- Proactively be responsible for global IT support in troubleshooting and resolving incidents.
- Take ownership of the build process of our laptop configuration for your region.
- Manage any IT peripherals (printers, phones, audio-visual equipment, desktops & laptops).
- Participate in small project activities as directed by IT Management.
- Liaise with external suppliers for hardware purchases and application renewals.
- Place IT security at the forefront of your mind with the least privileged approach.
- Operate and maintain business-as-usual IT systems.
- Become a technical subject matter expert for assigned applications/services, providing improvement opportunities, license management and escalations.
- Work with the management team to make suggestions to optimise the use of IT Equipment and Applications.
- Maintain the asset management system to ensure we have 100% accuracy.
- Operate with one global IT Corporate Standard.
Experience needed for this role:
- Relevant experience within an IT support background with previous usage of a Helpdesk/Ticketing System.
- Solid understanding of Windows 10, 11 & Windows Server Operating Systems.
- Experience with Microsoft 365 Administration, Office 365 Suite and admin tools.
- Administration of business applications.
- Active directory / Azure Active Directory / Group Policy.
- Good appreciation of Cyber-Security including Two factor authentication (MFA).
- Asset Management.
- Laptop and Desktop Experience.
- Printer Maintenance.
- Helpdesk/Ticketing System previous usage.
- Cloud-based telephony.
- Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
About you and Our core values:
- Taking ownership, working with integrity and respect.
- Being a team player is key to our culture.
- Solution and customer-focused.
- Great initiative with the goal for excellence in achieving results.
- Dedicated to developing and always looking for continuous improvements.
- Be creative, be committed, be engaged and enjoy what you do.
CloudPay is committed to being an equal opportunities employer. Local package and benefits apply for UK and Spain.
The CloudPay culture is built upon five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
Location: Andover, United Kingdom; Barcelona, Spain
Type: Full time
Associate Corporate IT Engineer in Andover employer: CloudPay
CloudPay is an exceptional employer, offering a dynamic work environment in Spain or the UK where innovation meets collaboration. With a strong focus on employee growth and development, we provide competitive packages and benefits that reflect our commitment to fostering talent. Our inclusive culture encourages open communication and teamwork, ensuring that every team member plays a vital role in driving impactful technology initiatives that deliver real value to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Corporate IT Engineer in Andover
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CloudPay values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CloudPay might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CloudPay!
✨Direct Apply to CloudPay
Let's not forget to apply directly through the CloudPay website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Associate Corporate IT Engineer in Andover
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CloudPay.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CloudPay. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CloudPay
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
