Payments Onboarding Specialist in Andover

About this job opportunity

Our Vision: To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission: Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People: Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting: The Payments Onboarding Specialist plays a key role in delivering a seamless onboarding experience for new customers. Working as part of a cross‑functional project team, the role is focused on ensuring payment services are implemented efficiently while delivering a first‑class customer experience.

Main responsibilities:

• Support multiple projects simultaneously, ensuring Payment Services are set up for all payrolls and ready for go‑live.
• Work closely with Project Managers, internal colleagues, external providers, and customers to ensure all implementation tasks are completed in line with the agreed project plan.
• Attend and lead project meetings (internal and external) as required.
• Maintain and update project records and implementation documentation accurately and in a timely manner.
• Clearly define the standard scope of services with Customers, identify any out‑of‑scope requirements, and escalate where necessary.
• Establish and validate employee bank details, ensuring all configurations are completed and tested successfully.
• Obtain statutory and third‑party payment requirements from Customers and ensure all configurations are completed within agreed timelines.
• Create annual calendars to ensure all payments are executed accurately and on time.
• Facilitate a smooth and effective handover of Customers to the Payments Operations team.

Experience needed for this role:

• Strong communication and interpersonal skills, with the ability to work effectively with customers, partners, providers, and internal stakeholders across multiple countries.
• Experience supporting SaaS, Payroll, Treasury, or Payment implementations (advantageous/desirable).
• Strong organisational, time‑management, and multi‑tasking skills, with excellent attention to detail.
• Problem‑solving and decision‑making skills, including the ability to manage customer requests and escalate appropriately.
• Ability to manage multiple tasks and projects simultaneously while meeting deadlines.
• Strong teamwork skills, with a collaborative approach to sharing information and working across teams.
• Ability to adapt quickly to new systems, processes, and ways of working.
• Proficient in Microsoft Office, with the ability and confidence to quickly learn and adopt new systems.

About you and Our core values:

• Taking ownership, working with integrity and respect.
• Being a team player is key to our culture.
• Solution and customer focused.
• Great initiative with the goal for excellence in achieving results.
• Dedicated to developing and always looking for continuous improvements.
• Be creative, be committed, be engaged and enjoy what you do.

We are hiring in UK or Spain with local competitive packages and benefits to apply. CloudPay is committed to being an equal opportunities employer.