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- Tasks: Support customers with onboarding, training, and issue resolution in a dynamic SaaS environment.
- Company: Join a forward-thinking tech company in Belfast with a focus on customer success.
- Benefits: Enjoy competitive salary, career growth, gym membership, and travel opportunities.
- Other info: Collaborative team culture with opportunities for personal and professional development.
- Why this job: Make a real impact by helping enterprise customers thrive with our innovative platform.
- Qualifications: Customer-facing experience, strong communication skills, and a proactive problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a customer-focused and technically confident professional to join our Belfast team in a Customer Support and Enablement role within the commerce automation space. This is an office-based position, working five days per week from our Belfast office. You will work with enterprise customers to ensure successful onboarding, strong platform adoption, and effective issue resolution. The role combines hands-on ticket ownership with structured onboarding, training delivery, and proactive customer engagement. You will collaborate closely with Product, Sales, and Technical teams to ensure customers gain measurable value from the platform. This role offers exposure to top-tier customers, cross-functional projects, and the opportunity to contribute to how we evolve our customer experience and onboarding approach.
Key Responsibilities:
- Lead customer onboarding, delivering structured training and guiding customers through platform configuration and best practice usage.
- Own customer support tickets from intake to resolution, troubleshooting issues and coordinating with internal teams to deliver timely outcomes.
- Build strong customer relationships, monitor engagement and platform usage, and proactively address risks.
- Identify opportunities to increase adoption and support Account Management with growth initiatives.
- Work cross-functionally with Sales, Product, and Technical teams, sharing customer insights to improve processes and platform development.
Key Attributes:
- Customer-first mindset and a proactive approach to problem-solving.
- Comfortable working with SaaS platforms and technical systems.
- Strong written and verbal communication skills.
- Structured and analytical thinking, with the ability to troubleshoot effectively.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organization skills and attention to detail.
- Collaborative working style across teams.
- Resilience, accountability, and a positive, solution-oriented mindset.
Academic Qualifications:
A degree in Business, Communications, Information Technology, or a related field is preferred but not essential.
Real-World Experience:
- Proven experience in a customer-facing role, ideally within SaaS or technology, where you’ve demonstrated a strong ability to manage customer relationships, solve problems, and drive customer satisfaction.
- Experience in supporting or managing B2B/enterprise-level accounts, focusing on customer engagement, onboarding, and training.
- Experience with SaaS platforms or similar technologies, demonstrating a capacity to quickly learn and become proficient with new software tools and platforms.
- Strong experience in troubleshooting and resolving customer issues collaborating with internal teams to address complex challenges.
- Experience working in a fast-paced, innovative environment where adaptability and a growth mindset are key to success.
Benefits:
- Competitive salary and benefits package.
- Career growth opportunities in a scaling SaaS environment.
- Supportive and inclusive team culture.
- Gym membership.
- Home broadband allowance.
- Mobile phone allowance.
- Travel opportunities to Europe and USA.
How to Apply:
If you are passionate about helping customers succeed and enjoy creating positive, lasting relationships, we’d love to hear from you. Please submit your resume and a brief cover letter detailing your qualifications and interest in the role.
Customer Support & Enablement Specialist in Belfast employer: Cloudmore AB
Contact Detail:
Cloudmore AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Enablement Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and SaaS platforms. We recommend using the STAR method to structure your answers – it helps you showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your passion for customer success during interviews. Share specific examples of how you've helped customers in the past, and highlight your proactive approach to problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support & Enablement Specialist in Belfast
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights your customer-facing experience and any technical skills you have. We want to see how you've helped customers in the past, especially in SaaS or tech roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer support and how your skills align with our needs. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love seeing a proactive approach to problem-solving, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cloudmore AB
✨Know the Product Inside Out
Before your interview, make sure you understand the SaaS platform you'll be supporting. Familiarise yourself with its features, benefits, and common issues customers face. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve resolved issues or improved customer satisfaction. This will demonstrate your proactive approach and commitment to a customer-first mindset.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think through potential scenarios and practice articulating your thought process. This will showcase your analytical thinking and troubleshooting skills, which are crucial for this role.
✨Engage with Cross-Functional Collaboration
Be ready to discuss how you’ve worked with different teams in the past. Share examples of how you’ve collaborated with sales, product, or technical teams to enhance customer experience. This will highlight your ability to work cross-functionally, which is key for this position.