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- Tasks: Guide enterprise customers through onboarding and deliver engaging training sessions.
- Company: Join Cloudmore, a dynamic SaaS company shaping commerce automation.
- Benefits: Career growth, gym membership, broadband allowance, and travel opportunities.
- Other info: Collaborative team environment with exposure to AI-driven technologies.
- Why this job: Become a trusted partner to customers and drive their success with technology.
- Qualifications: Experience in SaaS or customer-facing roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join Cloudmore and help shape the future of commerce automation. We’re looking for a Customer Onboarding & Enablement Specialist to join our growing Belfast team. This is an exciting opportunity to work with enterprise customers, guide them through onboarding, deliver training, and help them maximise value from our SaaS platform.
This is more than a support role — you’ll become a trusted partner to customers, helping drive adoption, engagement, and long-term success.
What You’ll Be Doing
- Managing customer onboarding from implementation through to successful go-live
- Delivering engaging training sessions, workshops, and best practice guidance
- Helping customers adopt and optimise platform usage to maximise value
- Supporting customers with technical questions, troubleshooting, and issue resolution
- Building strong relationships with customer stakeholders and acting as a trusted advisor
- Collaborating with Product, Engineering, Sales, and Customer Success teams to improve customer outcomes
- Contributing to onboarding processes, documentation, and scalable enablement initiatives
- Supporting AI-driven and automation-focused customer solutions
What We’re Looking For
- Experience in SaaS, technology, onboarding, or customer-facing roles
- Strong communication and relationship-building skills
- Confidence explaining technical platforms to customers
- A proactive, organised, and solution-focused mindset
- Interest in AI, automation, and modern technology platforms
Why Join Cloudmore?
- Work with enterprise customers across global markets
- Career growth opportunities in a growing SaaS company
- Collaborative and supportive team environment
- Exposure to AI-driven technologies and automation platforms
- Travel opportunities
- Gym membership, broadband allowance & mobile allowance
Please note: candidates will be required to attend our Belfast office as part of the interview process. If you enjoy working with customers, solving problems, and helping organisations succeed with technology, we’d love to hear from you.
Customer Operations and Platform Enablement Specialist in Belfast employer: Cloudmore AB
Contact Detail:
Cloudmore AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations and Platform Enablement Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research Cloudmore's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Operations and Platform Enablement Specialist. Highlight your skills in onboarding and customer engagement to make a lasting impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates.
We think you need these skills to ace Customer Operations and Platform Enablement Specialist in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in SaaS and customer-facing roles. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe even share examples of how you've successfully built relationships in the past.
Be Proactive and Solution-Focused: We love candidates who take initiative! In your application, mention times when you’ve gone above and beyond to solve a problem or improve a process. This will show us that you have the proactive mindset we’re after.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Cloudmore!
How to prepare for a job interview at Cloudmore AB
✨Know the SaaS Landscape
Familiarise yourself with the SaaS industry and Cloudmore's specific offerings. Understand how their platform works and be ready to discuss how you can help customers maximise its value during onboarding.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Think of examples where you've successfully explained technical concepts to non-technical users, as this will be crucial in your role as a trusted advisor.
✨Be Proactive and Solution-Focused
During the interview, highlight your proactive approach to problem-solving. Share instances where you've anticipated customer needs or resolved issues before they escalated, showcasing your organised mindset.
✨Build Rapport with Interviewers
Remember, building relationships is key in this role. Engage with your interviewers, ask insightful questions about their experiences, and express genuine interest in their work culture and customer success initiatives.