Company Description
CloudiQS is an AWS Advanced Consulting Partner focused on helping small and medium-sized businesses simplify and scale their use of AWS technologies. Recognised as the 2024 Fastest Growing AWS Advanced Partner of the Year (UK), CloudiQS supports SMBs and educational institutions across the UK and EMEA in accelerating cloud transformation. With AWS competencies in GenAI, Migration, Microsoft Workloads, and Education, the team delivers low-risk cloud migrations, managed services, and AI agent deployment through its Agent Bakery platform. A team of 18+ AWS-certified engineers designs secure, compliant, and outcome-driven solutions spanning cloud security, DevOps, and sector-specific education offerings.
Role Description
The VP Customer Success (AWS / Cloud) is a full-time, remote leadership role responsible for defining and executing CloudiQS’s customer success strategy across the UK and EMEA. This role oversees post-sales customer relationships, ensuring smooth onboarding, adoption of AWS and cloud solutions, and long-term value realisation for SMB and education-sector clients. The VP will lead and mentor a growing customer success organisation, including account managers and support teams, and collaborate closely with sales, delivery, and engineering to design proactive engagement plans, health checks, and success roadmaps.
Day-to-day responsibilities include setting customer success KPIs, monitoring customer health and satisfaction, driving renewals and expansions, resolving escalations, and refining processes for contact centre interactions and managed services support. The VP will also represent the customer voice in strategic planning, contribute to go-to-market initiatives, and help shape CloudiQS’s service offerings around GenAI, migrations, managed services, and education-sector solutions.
Qualifications
- Strong focus on customer satisfaction and customer experience, with a proven record of improving retention, renewals, and net revenue expansion.
- Customer service and contact center leadership skills, including designing scalable support models and managing high-performing customer-facing teams.
- Analytical skills to interpret customer health metrics, usage data, and feedback, and to translate insights into actionable success plans.
- Extensive experience in AWS and cloud services, including migrations, managed services, and cloud architectures; AWS certifications or equivalent expertise preferred.
- Executive-level stakeholder management skills and the ability to build trusted relationships with technical and business decision-makers.
- Demonstrated leadership experience in Customer Success or related functions within a B2B SaaS, cloud, or consulting environment.
- Background in designing customer success strategies for SMB and/or education-sector clients across multi-region or EMEA markets is highly beneficial.
- Excellent communication, negotiation, and presentation skills, with the ability to work effectively in a remote, distributed team.
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Contact Details:
CloudiQS part of Ik-Systems Limited Recruitment Team
