At a Glance
- Tasks: Lead global support and drive AI transformation to enhance customer experience.
- Company: Join Cloudinary, a leader in scalable technology and collaboration.
- Benefits: Competitive salary, innovative culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and operational excellence.
- Why this job: Shape product strategy and make a real impact on customer success.
- Qualifications: 10+ years in technical support or customer success with strong leadership skills.
The predicted salary is between 100000 - 150000 £ per year.
Cloudinary is seeking a VP of Global Support to lead its worldwide Support organization.
In this role, you will define the support strategy, drive operational excellence, and leverage AI to enhance customer experience.
Ideal candidates have 10+ years of experience in technical support or customer success, strong operational leadership skills, and a passion for innovation.
You will also represent the voice of the customer at the executive level, shaping product strategy and ensuring high-quality service delivery.
Join a team committed to building scalable technology and a culture of collaboration.
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We think you need these skills to ace Global VP of Support & AI Transformation in London
Operational Leadership
Technical Support
Customer Success
AI Integration
Support Strategy Development
Innovation
Voice of the Customer Representation
