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- Tasks: Support developers by resolving technical queries and enhancing documentation.
- Company: Join Cloudinary, a leader in cloud-based media solutions, known for innovation and customer success.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and participation in global events.
- Why this job: Be part of a fun team, contribute to exciting projects, and make a real impact in tech.
- Qualifications: Hands-on coding experience and a degree in Computer Science or equivalent are essential.
- Other info: Willingness to work occasional weekends for 24/7 support is required.
The predicted salary is between 28800 - 48000 £ per year.
We\’re looking for a talented Developer Support Engineer to join our exceptional Developer Support team! Work with our smart and fun dev-support engineers to provide the best customer support experience in the industry. Enjoy a dynamic work environment, from helping customers integrate our APIs and cloud-based products in a variety of Web and Mobile development frameworks to contributing code to Cloudinary’s SDKs and advocating Cloudinary at local and global conferences and events. You will be part of our Customer Success team and focus on helping our customers streamline technical integration efforts. The ideal candidate has previous experience supporting a developer-facing service, web and/or mobile development background, and is comfortable in a customer-facing position.
Responsibilities:
- Respond to customers\’ (mainly developers\’) technical support requests and feature-related questions.
- Debug customer issues and create reproducible test cases for engineers to resolve.
- Handle code-related queries. Write code samples in multiple development frameworks.
- Maintain ownership of support cases until resolution.
- Monitor and answer questions on different support channels: a ticketing system, public forums, social networks, and more.
- Help enhance documentation to minimize repeating support issues.
- Collaborate with different teams: R&D team, Product Management, Account Managers, Solution Engineers, and others.
- Contribute code to Cloudinary SDKs.
- Help the R&D team review new features and client libraries.
- Represent Cloudinary at external events and conferences (locally and abroad).
- Become a subject matter expert in Cloudinary’s technology.
- Support occasional high-priority customer requests outside regular working hours.
- Build internal tools that will help enhance the team’s work efficiency.
About You:
- Hands-on coding experience, preferably in a web/mobile environment.
- Experience in a customer-facing position, preferably in developer support.
- Bachelor’s degree in Computer Science or equivalent.
- Adaptable to new development platforms and languages.
- Excellent analytical and troubleshooting skills.
- Proficient in English (verbal and written), with strong interpersonal skills.
- Open to working the occasional weekend day in line with supporting 24/7 global coverage
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Developer Support Engineer employer: Cloudinary Ltd.
Contact Detail:
Cloudinary Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Developer Support Engineer
✨Tip Number 1
Familiarise yourself with Cloudinary's products and services. Understanding their APIs and SDKs will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Engage with developer communities online, such as forums or social media groups related to Cloudinary. This will help you stay updated on common issues developers face and allow you to showcase your knowledge and problem-solving skills.
✨Tip Number 3
Prepare to discuss your previous experiences in customer-facing roles. Be ready to share specific examples of how you've successfully resolved technical issues for developers, as this will highlight your suitability for the position.
✨Tip Number 4
Consider contributing to open-source projects or creating your own coding samples that utilise Cloudinary's technology. This practical experience can set you apart from other candidates and show your proactive approach to learning.
We think you need these skills to ace Developer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in developer support and any hands-on coding you've done. Emphasise your familiarity with web and mobile development frameworks, as well as your customer-facing roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively with developers.
Showcase Technical Skills: Include examples of your coding experience and any contributions to SDKs or similar projects. If you have created code samples or documentation, mention these to illustrate your technical expertise.
Prepare for Potential Questions: Anticipate questions related to troubleshooting and customer support scenarios. Be ready to discuss how you would handle specific technical issues or customer interactions, showcasing your analytical skills.
How to prepare for a job interview at Cloudinary Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on coding experience in web and mobile environments. Bring examples of code you've written or projects you've worked on, as this will demonstrate your technical proficiency and problem-solving abilities.
✨Understand the Customer Perspective
Since the role involves supporting developers, it's crucial to show that you understand their challenges. Be ready to discuss how you've previously handled customer queries and provided solutions, highlighting your experience in a customer-facing position.
✨Familiarise Yourself with Cloudinary's Products
Research Cloudinary's APIs and cloud-based products before the interview. Understanding their offerings will allow you to engage in meaningful discussions and show your enthusiasm for the role and the company.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific technical support scenarios. Practice articulating your thought process for debugging issues and creating reproducible test cases, as this will showcase your analytical skills.
