Junior Technical Author

Cloudhouse provide two world-class software products: Guardian and Alchemy. Guardian is a web-based platform for tracking, managing, and reporting configuration states across all types of IT assets (such as servers, desktops, laptops, network, storage, and applications).

Alchemy frees enterprises from running unsupported Windows and Citrix platforms by making otherwise incompatible applications run on the newest supported platforms – whether they run on-premises or in the cloud. Our customer reach is global, and we offer unique deeply technical solutions to bring value to our Clients, delivered via remote professional services around the globe. We work in an environment of collaboration, continuous improvement, honesty, and humility.

We build customer-focused, high-quality products, relying on peer reviews, and teamwork to improve and develop ourselves in everything we do. Cloudhouse is relied upon by a number of Government departments as well as organisations across all sectors including the National Australia Bank, NASA and Centrica. 

About the Role 

Cloudhouse are looking to hire a detail-oriented and enthusiastic Junior Technical Author to join our documentation team. In this role, you will assist in creating clear, concise, and user-friendly technical documentation for our products and services. This is an excellent opportunity for someone looking to start or grow their career in technical writing within a supportive and collaborative environment.  

Responsibilities 

• Contribute to both large and small-scale projects, working both individually and as part of a team, where appropriate  

• Collaborate with software developers, product owners, and SMEs to understand the scope of the documentation requirements for your allocated product(s)

• Create and maintain guidelines and templates for documentation to ensure consistency and clarity

• Learn how to review and edit documentation produced by various teams to ensure quality, clarity, and adherence to established standards

• Provide guidance and support to team members on technical writing best practices

• Collaborate with cross-functional teams to ensure that customer-facing documentation meets user needs and aligns with the platform's capabilities

Requirements 

• Excellent written and verbal communication skills

• Strong attention to detail and ability to explain complex concepts clearly

• Basic understanding of technical concepts, software development, or IT systems

• Familiarity with documentation tools (e.g., Microsoft Word, MadCap Flare, Confluence, Git, or similar) 

• Ability to work independently and as part of a team

• Willingness to learn and grow in a technical writing career

Additional Experience 

• Knowledge of AWS cloud infrastructure and/or legacy operating systems is advantageous

• Familiar with Windows and Linux operating systems

• Experience in DevOps, Security, or Compliance IT sectors

Benefits 

• Mentorship and training from experienced technical authors

• Opportunities for career progression and skill development

• A collaborative and inclusive work culture

• Private medical insurance

• Group life assurance scheme

• Group income protection

• Employee Assistance Programme

• Options scheme

• Home office equipment provided