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For Companies At a Glance
- Tasks: Join us to support and enhance our IT services with hands-on problem-solving.
- Company: Cloudhouse is a dynamic team focused on innovative tech solutions in a relaxed, inclusive environment.
- Benefits: Enjoy a supportive culture, opportunities for growth, and the chance to work with cutting-edge technology.
- Why this job: Be part of a journey that values your ideas and fosters your skills in a collaborative setting.
- Qualifications: Basic knowledge of Azure, scripting languages, and IT support principles are essential.
- Other info: This role offers a clear career pathway to becoming a full platform engineer.
The predicted salary is between 36000 - 60000 £ per year.
At Cloudhouse, we’re a small but mighty team dedicated to tackling challenging IT problems with innovative technology solutions. We believe in fostering a relaxed, inclusive culture where everyone’s ideas are valued, and where your expertise can shine. Our goal is to deliver knowledgeable, capable, and friendly service to our customers, and we’d love for you to be part of that journey.
Our Platform Engineers manage our infrastructure, environments, and tooling to enable developers to develop, testers to test and customers to use our services. Automation is at the heart of everything we do, providing speed, reliability, and consistency across the entire platform.
As a DevOps Support Engineer, you’ll be providing hands-on capability to build, operate and ensure our services are highly available, resilient, and performant for our customers and internal technology teams. This role is part of a career pathway within Engineering at Cloudhouse and will allow you to build on your knowledge within support and develop your skills within Cloudhouse and grow to be a full platform engineer.
Key responsibilities:
- Entra ID / Azure AD administration — handling email management, password resets, system access management
- Asset inventory management – equipment management
- Building out our defender security posture
- Microsoft Defender management
- Outlook mail management
- Application administration/licensing — managing enterprise-level apps
- Basic platform day to day operational support and troubleshooting — pipelines, VMs, deployments
- Documenting standard operating procedures
- Looking at PowerShell and bash to automate repetitive tasks for users
- Incident management and problem analysis
Requirements:
- A solid understanding of Entra, Outlook and application management and licensing with Microsoft
- An interest in automation, with an awareness of their practical applications
- A desire to understand security best practices around public cloud platforms
- A wish to understand Azure as a cloud and get hands on within the platform space
Mandatory Skills:
- Foundational knowledge of Azure EntraID
- Experience troubleshooting IT inventory management
- Simple scripting language PowerShell, Python or Bash basic understanding
- ITIL knowledge in support i.e. incident management and resolution
- MS security management Defender Entra ID
- Application administration seat licensing
- Basic cloud infrastructure support
- General IT troubleshooting: emails, passwords, meeting rooms
Desirable Competencies:
- ITIL incident management
- Experience with Terraform, GitOps or any more advanced DevOps topologies
- Azure foundations
DevOps Support Engineer employer: Cloudhouse
Contact Detail:
Cloudhouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Support Engineer
✨Tip Number 1
Familiarise yourself with Azure Entra ID and its functionalities. Understanding how to manage user access and security will not only help you in the role but also demonstrate your proactive approach to learning the necessary tools.
✨Tip Number 2
Get hands-on experience with PowerShell and Bash scripting. Automating repetitive tasks is a key part of the job, so showcasing any personal projects or scripts you've created can set you apart from other candidates.
✨Tip Number 3
Brush up on your ITIL knowledge, especially around incident management. Being able to discuss real-world scenarios where you've applied these principles will show that you're ready to contribute to the team from day one.
✨Tip Number 4
Engage with the DevOps community online. Participating in forums or attending meetups can provide insights into best practices and trends, which you can bring to the table during your interview.
We think you need these skills to ace DevOps Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the DevOps Support Engineer position at Cloudhouse. Familiarise yourself with key terms like Azure Entra ID, automation, and incident management.
Tailor Your CV: Highlight your relevant experience and skills that align with the job description. Emphasise your foundational knowledge of Azure, scripting languages, and any ITIL knowledge you possess. Make sure to showcase your interest in automation and security best practices.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company culture at Cloudhouse. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a team-oriented environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a technical role.
How to prepare for a job interview at Cloudhouse
✨Show Your Passion for Automation
Since automation is at the heart of Cloudhouse's operations, make sure to express your enthusiasm for automating tasks. Share specific examples of how you've used PowerShell, Python, or Bash to streamline processes in previous roles.
✨Demonstrate Your Understanding of Azure
Familiarise yourself with Azure Entra ID and its functionalities. Be prepared to discuss your foundational knowledge and any hands-on experience you have with Azure, as this will show your readiness to dive into the platform.
✨Highlight Your Problem-Solving Skills
Cloudhouse values capable and friendly service, so be ready to share instances where you've successfully troubleshot IT issues. Discuss your approach to incident management and how you ensure a smooth resolution process.
✨Emphasise Team Collaboration
As part of a small team, collaboration is key. Talk about your experiences working in teams, how you value others' ideas, and how you contribute to a positive and inclusive work culture.
