Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers resolve maintenance issues and manage incoming tasks daily.
- Company: Join Cloudfm, a leader in transforming Facilities Management for a sustainable future.
- Benefits: Enjoy remote work, 25 days holiday, health cash plan, and retail discounts.
- Why this job: Be part of a friendly team in a fast-growing company with plenty of learning opportunities.
- Qualifications: One year of customer service experience, preferably in a call centre, with strong communication skills.
- Other info: Work a rotational shift pattern and attend an assessment day in Colchester.
The predicted salary is between 20316 - 26776 £ per year.
About Cloudfm
We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste.
How do you fit in?
The role of the CSA is a critical customer facing role working directly with our customers and supply chain partners to help them resolve maintenance issues.
What you’ll be doing day to day:
- Reviewing incoming maintenance tasks and assigning to our Supply Chain Partners.
- Working with supply chain partners, providing accurate information and effective communication, to ensure maintenance tasks are resolved in accordance with agreed service level agreements.
- Manage inbound calls against agreed SLA's.
- Monitor all systems/communications and update appropriately with accurate information to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
- Escalating issues as necessary and in a timely manner to the relevant people.
- Investigate all maintenance tasks that are sitting in backlog to find a resolution.
- Support all queries seeking out the appropriate point of contact.
- Ensure customer service levels are met and exceeded.
- Follow and stay up to date with internal changes to process.
What you’ll bring to the table:
You’ll have at least one year of customer service experience, ideally in a call centre environment. You’ll have great interpersonal skills and good written communication.
Why join us:
You’ll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. Working for a fast-growing and driven company, you’ll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including:
- Salary: £25,396.80 per annum
- Remote working to help you achieve a balanced life.
- 25 days holiday increasing after 2 years’ service and an extra day on your birthday!
- Health Cash Plan to look after your physical and mental health.
- Enhanced Maternity, Adoption and Paternity pay.
- Wellbeing support, confidential helpline, and counselling.
- Retail cashback and discounts because who doesn’t love saving money?
- Electric car and cycle to work schemes.
- Life Insurance and Personal accident cover to give you peace of mind.
Additional information about the role:
The Customer Service Team work a rotational shift pattern covering a pattern from 7am to 8pm (you would work a 9 hour shift within those hours with an hour for lunch) and a one in three weekend shift. As this is a fully remote role, we like to meet candidates in person so shortlisted candidates will be invited to an assessment day on Friday 4th July at our office in Colchester, Essex. We’re a nice bunch though so you should have fun!
Customer Service Advisor (Fixed Term) Helpdesk · Colchester · employer: Cloudfm Group
Contact Detail:
Cloudfm Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Fixed Term) Helpdesk · Colchester ·
✨Tip Number 1
Familiarise yourself with Cloudfm's mission and values. Understanding their commitment to sustainability and innovation in Facilities Management will help you align your responses during the interview, showcasing your enthusiasm for their goals.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre context. Be prepared to discuss specific examples of how you've effectively resolved customer issues in the past, as this role heavily relies on strong interpersonal communication.
✨Tip Number 3
Practice handling common customer service scenarios that may arise in a helpdesk environment. This could include managing difficult calls or prioritising tasks under pressure, which will demonstrate your readiness for the fast-paced nature of the role.
✨Tip Number 4
Since the role involves working with supply chain partners, consider researching best practices in collaboration and communication within a team setting. Being able to articulate how you can contribute to effective teamwork will set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor (Fixed Term) Helpdesk · Colchester ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a call centre environment. Use specific examples that demonstrate your interpersonal skills and ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with their mission to transform the Facilities Management industry and provide examples of how you've resolved customer issues in the past.
Showcase Relevant Skills: In your application, emphasise your ability to manage inbound calls, monitor systems, and escalate issues as necessary. Highlight any experience you have with maintaining service level agreements (SLAs) and ensuring customer satisfaction.
Prepare for the Assessment Day: If shortlisted, be ready for the assessment day by researching Cloudfm and preparing to discuss how you can contribute to their goals. Think about scenarios where you've exceeded customer service expectations and be prepared to share those stories.
How to prepare for a job interview at Cloudfm Group
✨Know the Company
Before your interview, take some time to research Cloudfm. Understand their mission to transform the Facilities Management industry and how they use technology to optimise building performance. This knowledge will help you align your answers with their values.
✨Demonstrate Customer Service Skills
Since the role requires at least a year of customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you resolved issues effectively or went above and beyond for a customer.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding maintenance tasks and customer queries. Think of scenarios where you had to escalate issues or manage multiple tasks under pressure, and be ready to discuss them.
✨Show Enthusiasm for Teamwork
Cloudfm values a friendly and inclusive culture. During the interview, express your enthusiasm for working in a team and how you can contribute to a positive work environment. Share experiences where you collaborated successfully with others.