At a Glance
- Tasks: Solve complex technical problems and assist customers with their inquiries.
- Company: Join Cloudflare, a leader in building a better Internet.
- Benefits: Gain hands-on experience, develop skills, and enjoy a collaborative work environment.
- Other info: Dynamic team culture with opportunities for career growth and job shadowing.
- Why this job: Make a real impact while learning about cutting-edge internet technologies.
- Qualifications: Pursuing a degree in Computer Science or related field; tech-savvy and eager to learn.
The predicted salary is between 500 - 1500 £ per month.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company.
This role requires you to be able to come into our London office 3x a week.
What You’ll do
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using our ticketing system
- Participate in team meetings to discuss and share feedback
- Help create and update technical documentation and run books
- Provide feedback on our product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
Skills and Requirements
- Currently pursuing an undergraduate degree in a Computer Sciences or related field
- Self‑driven and capable of learning new technologies/systems/features with some guidance
- Fundamental understanding of how the Internet works (OSI Model)
- Experience in command line and tools, including curl, dig, traceroute, openssl and git
- Awareness of what DNS, SSL/TLS and HTTP is and how these function
- Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
- Must be able to work 40 hours a week
- Must be able to commit to a 12‑week program
Bonus Points
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- You are familiar with Cloudflare and have a site actively using our platform
Super Bonus Points
- You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Technical Support Engineer Intern (Summer 2026) employer: CloudFlare
Cloudflare is an exceptional employer that fosters a vibrant work culture focused on innovation and inclusivity. As a Technical Support Engineer Intern in our London office, you'll not only gain hands-on experience with cutting-edge internet technologies but also enjoy opportunities for professional growth through mentorship and collaboration with senior engineers. Join us to make a meaningful impact while being part of a mission-driven team dedicated to building a better Internet.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Intern (Summer 2026)
✨Tip Number 1
Network like a pro! Attend tech meetups, workshops, or even online webinars related to Cloudflare and technical support. The more people you know in the industry, the better your chances of landing that internship.
✨Tip Number 2
Practice your problem-solving skills! Get familiar with common technical issues and how to troubleshoot them. You can even set up your own mini lab at home to experiment with different tools and technologies.
✨Tip Number 3
Don’t underestimate the power of social media! Follow Cloudflare on platforms like LinkedIn and Twitter. Engage with their posts and share your thoughts on relevant topics to get noticed by the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Cloudflare family. Don’t miss out!
We think you need these skills to ace Technical Support Engineer Intern (Summer 2026)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for technology and problem-solving shine through. We want to see that you’re genuinely excited about the role and how it fits into your career goals.
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that align with the Technical Support Engineer Intern position. We love seeing how your background connects to what we do at Cloudflare!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate when candidates can communicate effectively, just like we do with our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CloudFlare
✨Know Your Tech Basics
Make sure you brush up on your understanding of the OSI Model, DNS, SSL/TLS, and HTTP. Cloudflare is all about internet technologies, so being able to discuss these topics confidently will show that you're ready for the role.
✨Familiarise Yourself with Cloudflare
Take some time to explore Cloudflare's products and services. If you have a site using their platform, even better! Being able to share your personal experience with their tools during the interview can really set you apart.
✨Practice Problem-Solving
Since this role involves troubleshooting, practice solving technical problems. You could use online resources or mock scenarios to get comfortable explaining your thought process and solutions clearly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the role, and Cloudflare’s future projects. This shows your genuine interest and helps you determine if it’s the right fit for you.
