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- Tasks: Support developers using Cloudflare’s platform and troubleshoot technical issues.
- Company: Join Cloudflare, a leader in building a better Internet.
- Benefits: Enjoy competitive salary, remote work options, and professional growth opportunities.
- Why this job: Make a real impact by helping developers succeed with innovative technology.
- Qualifications: 3+ years in customer support and web application development experience required.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Technical Support Engineer, Developer Platform
About Us: At Cloudflare, we are on a mission to help build a better Internet. Today we run one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Our intelligent global network improves performance and reduces spam and attacks for all customers. We are proud to be named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Available Locations
London
What You’ll Do
As a Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare’s developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.). You’ll troubleshoot issues, guide customers in best practices, and ensure they successfully build, deploy, and scale applications on Cloudflare. This foundational role offers the chance to shape our support processes and culture, combining your problem‑solving skills with your understanding of modern developer tooling, coding practices, and cloud infrastructure.
Responsibilities
- Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
- Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
- Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
- Triage customer issues and collaborate with engineering to drive short‑term resolution and long‑term improvements.
- Create and maintain support documentation, knowledge‑base articles, and sample code snippets.
- Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
- Collaborate cross‑functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
- Contribute to process improvements that make support more efficient and developer‑friendly.
Skill Requirements
- 3+ years of experience in a customer‑facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud or SaaS provider.
- Hands‑on experience with web application development, ideally full‑stack using modern JavaScript frameworks (React, Vue, Node.js, etc.).
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Customer‑first mindset with patience, empathy, and strong problem‑solving skills.
- Familiarity with major cloud providers (AWS, GCP, Azure) and common cloud services.
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
- Comfort with debugging code, reviewing logs, and testing APIs.
Other Desirable Skills
- Experience building or deploying applications on Cloudflare Workers.
- Understanding of distributed systems and serverless architecture.
- Familiarity with relational and non‑relational databases.
- Experience contributing to open source or engaging with developer communities.
- Certifications such as AWS Solutions Architect or GCP Cloud Architect are a plus.
- Auxiliary knowledge of developer tooling and relevant frameworks is a plus.
What Makes Cloudflare Special?
Cloudflare is committed to protecting the free and open Internet. We support projects such as Project Galileo, the Athenian Project, and the public DNS resolver 1.1.1.1, all of which demonstrate our dedication to cybersecurity, privacy, and reliable access for communities worldwide.
Equal Employment Opportunity
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job; you can contact us via e-mail at hr@cloudflare.com.
Additional Information
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations.
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Technical Support Engineer, Developer Platform employer: CloudFlare
Contact Detail:
CloudFlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer, Developer Platform
✨Tip Number 1
Network like a pro! Attend tech meetups, webinars, or online forums related to developer platforms. Engaging with the community can lead to valuable connections and even job leads.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Cloudflare’s tools. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practicing common technical support scenarios. Think about how you'd troubleshoot issues with developers and be ready to explain your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our mission to build a better Internet.
We think you need these skills to ace Technical Support Engineer, Developer Platform
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Technical Support Engineer role. We want to see how you can contribute to our mission at Cloudflare!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your ability to explain complex technical concepts clearly. Use your written application to showcase your communication prowess!
Highlight Relevant Experience: Don’t forget to mention any hands-on experience you have with web application development or cloud services. We love seeing practical examples that show you understand developer workflows and tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CloudFlare
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around web application development and cloud services. Familiarise yourself with Cloudflare's products like Workers and KV, as well as common issues developers face. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves explaining complex concepts to customers, practice articulating technical ideas clearly and concisely. You might want to prepare examples of how you've successfully communicated with non-technical users in the past. This will highlight your customer-first mindset and empathy.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios where you had to troubleshoot or resolve a technical issue. Think of examples from your previous experience that showcase your analytical skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Cloudflare’s Culture and Values
Cloudflare values diversity, inclusiveness, and a commitment to building a better Internet. Familiarise yourself with their mission and projects like Project Galileo. Showing that you align with their values can set you apart and demonstrate your genuine interest in the company.
