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- Tasks: Support developers using Cloudflare’s platform and troubleshoot technical issues.
- Company: Join Cloudflare, a leader in building a better Internet.
- Benefits: Enjoy competitive salary, remote work options, and professional growth opportunities.
- Why this job: Make a real impact by helping developers succeed with innovative technology.
- Qualifications: 3+ years in customer support and web application development experience required.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Technical Support Engineer, Developer Platform – Cloudflare. Join to apply for the Technical Support Engineer, Developer Platform role at Cloudflare.
About Cloudflare At Cloudflare, we are on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Locations Austin, TX, London and Lisbon.
What You\\\’ll Do
As a Senior Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare’s developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.). You’ll help troubleshoot issues, guide customers in best practices, and ensure they are successfully building, deploying, and scaling applications on Cloudflare.
This is a hands-on, developer-focused role where you’ll combine your problem-solving skills with your understanding of modern developer tooling, coding practices, and cloud infrastructure. You’ll collaborate with internal engineering, product, and developer relations teams to make sure customer feedback is heard and that developers have an excellent experience with the platform.
Responsibilities
- Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform.
- Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors).
- Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps.
- Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements.
- Create and maintain support documentation, knowledge base articles, and sample code snippets.
- Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform.
- Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly.
- Contribute to process improvements that make support more efficient and developer-friendly.
Qualifications
- 3+ years of prior customer support experience at a cloud and/or SaaS provider.
- Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Customer-first mindset with patience, empathy, and strong problem-solving skills.
- Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).
- Comfort with debugging code, reviewing logs, and testing APIs.
Other Desirable Skills
- Experience building or deploying applications on Cloudflare Workers.
- Understanding of distributed systems and serverless architecture.
- Familiarity with relational and non-relational databases.
- Experience contributing to open source or engaging with developer communities.
- Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus.
- Auxiliary knowledge of developer tooling and relevant framework is a plus.
What Makes Cloudflare Special
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we\\\’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work. This technology is used by Cloudflare’s enterprise customers — at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we\\\’ve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Equal Opportunity
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security
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Technical Support Engineer, Developer Platform employer: CloudFlare
Contact Detail:
CloudFlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer, Developer Platform
✨Tip Number 1
Network like a pro! Attend tech meetups, webinars, or online forums related to developer platforms. Engaging with the community can lead to valuable connections and even job leads.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Cloudflare’s tools. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practicing common technical support scenarios. Think about how you'd troubleshoot issues with developers and be ready to explain your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our mission to build a better Internet.
We think you need these skills to ace Technical Support Engineer, Developer Platform
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Technical Support Engineer role. We want to see how you can contribute to our mission at Cloudflare!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your ability to explain complex technical concepts clearly. Use your written application to showcase your communication prowess!
Highlight Relevant Experience: Don’t forget to mention any hands-on experience you have with web application development or cloud services. We love seeing practical examples that show you understand developer workflows and tools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CloudFlare
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around web application development and cloud services. Familiarise yourself with Cloudflare's products like Workers and KV, as well as common issues developers face. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves explaining complex concepts to customers, practice articulating technical ideas clearly and concisely. You might want to prepare examples of how you've successfully communicated with non-technical users in the past. This will highlight your customer-first mindset and empathy.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios where you had to troubleshoot or resolve a technical issue. Think of examples from your previous experience that showcase your analytical skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Cloudflare’s Culture and Values
Cloudflare values diversity, inclusiveness, and a commitment to building a better Internet. Familiarise yourself with their mission and projects like Project Galileo. Showing that you align with their values can set you apart and demonstrate your genuine interest in the company.
