Software Engineer - Support Platform

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Role Summary

As a Software Engineer within our Support Platform team, you will be responsible for developing the vital systems that facilitate a first-class experience for our customers and internal teams alike. Your role involves building everything from intuitive self-service portals to the bespoke internal tools that allow our support agents to resolve complex queries with ease and precision. Working in close collaboration with Product, Design, and Support Operations, you will help bridge the gap between technical complexity and user-centric service. We are looking for a proactive developer with a keen eye for detail who is passionate about creating high-quality, reliable software that makes a tangible difference to our users' daily lives.

Role Responsibilities

• Develop robust backend services and APIs that power self-service portals and internal tooling.
• Integrate third-party vendor software into our ecosystem to streamline support workflows and data synchronization.
• Collaborate with Product, Design, and Support Operations to transform user needs into scalable technical solutions.
• Maintain and improve existing systems to ensure high reliability and performance for our global support team.
• Contribute to technical discussions and code reviews to maintain high standards of code quality and security.
• Develop a deep understanding of our frontend systems to ensure seamless end-to-end integration and user experience.

Must-Have Skills

• Proven experience in backend development using languages such as Go, Python, or similar.
• Demonstrated ability to build and maintain RESTful APIs and microservices.
• Experience integrating with and extending third-party SaaS platforms and vendor APIs.
• A proactive approach to problem-solving and a commitment to writing clean, maintainable, and well-tested code.
• Effective communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

Nice-to-Have Skills

• Experience with Cloudflare’s product suite and Workers platform.
• Familiarity with containerization and orchestration tools like Docker and Kubernetes.
• Previous experience working in a Support Engineering or Internal Tools environment.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use— it is the first consumer-focused service Cloudflare has ever released. Here’s the deal— we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.