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- Tasks: Provide technical support for CDN and Developer Platform products while solving networking issues.
- Company: Join Cloudflare, a leader in internet technology with a global impact.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Dive deep into internet technologies and make a difference for customers worldwide.
- Qualifications: Experience in customer support and knowledge of web development languages required.
- Other info: Fluency in multiple languages and familiarity with Cloudflare is a plus.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Senior Technical Support Engineer, CDN / Developer Platform
Be among the first 25 applicants
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
About the Team
You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies. You will focus on providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages, etc.
Responsibilities
- Respond to and resolve customer technical support tickets related to CDN and Developer Platform products.
- Triage and troubleshoot networking‑related problems involving HTTP, DNS, SSL, and CDN performance.
- Collaborate with the Technical Operations team to address incidents that affect the availability of Cloudflare’s global network.
- Document solutions and provide feedback to product teams to improve documentation and internal knowledge bases.
- Communicate effectively across multiple support channels and always put the customer first.
- Act as an advocate for customers within Cloudflare, ensuring their needs are heard.
- Continuously expand personal skill set through hands‑on experience and formal learning.
Qualifications
- Previous experience in a customer‑facing support role with a strong focus on resolution.
- Proficient troubleshooting of HTTP, DNS, SSL, and CDN-related problems.
- At least one web‑development language experience (e.g., JavaScript, HTML, CSS).
- Good understanding of how the Internet works, including DNS, CDN, HTTP protocols, and networking concepts.
- Strong command‑line fundamentals (curl, dig, traceroute, tcpdump).
- Excellent written and verbal communication skills.
- Self‑motivated with a willingness to learn and grow.
Bonus Points
- Fluency in a second language (German, Japanese, French, Spanish, Portuguese, or Mandarin).
- Familiarity with Cloudflare and its products, with a site actively running the platform.
- Experience with Nginx, Apache, IIS, or other web servers.
- Knowledge of PostgreSQL, MySQL, MS SQL, or other database servers.
- Experience with video encoding and streaming solutions.
- Deep understanding of DNS/CDN caching, SSL, and Cloudflare Workers.
Location
Lisbon, Portugal
Equal Employment Opportunity
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their perceived or actual race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. For accommodation inquiries, please contact hr@cloudflare.com.
International Travel
Full‑time work is required; travel is not a requirement of this role, but may be requested for on‑site support or training events.
Export Control and Security
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
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Senior Technical Support Engineer, CDN / Developer Platform employer: CloudFlare
Contact Detail:
CloudFlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer, CDN / Developer Platform
✨Tip Number 1
Get to know Cloudflare inside out! Familiarise yourself with their CDN and Developer Platform products. The more you understand their tech, the better you'll be at impressing them during interviews.
✨Tip Number 2
Practice your problem-solving skills! Brush up on HTTP, DNS, and networking issues. Being able to talk through how you'd tackle these problems will show you're ready for the role.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It’s a great way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team.
✨Tip Number 4
Be ready to communicate! Whether it's through support channels or in interviews, practice explaining technical concepts clearly. This will help you stand out as a customer-focused candidate.
We think you need these skills to ace Senior Technical Support Engineer, CDN / Developer Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CDN and Developer Platform products. We want to see how your skills align with the role, so don’t be shy about showcasing your technical support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Cloudflare and how your background makes you a perfect fit for the Senior Technical Support Engineer role.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled HTTP, DNS, or networking issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at CloudFlare
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CDN and Developer Platform products. Familiarise yourself with how HTTP, DNS, and networking issues are resolved. Being able to discuss these topics confidently will show that you're not just a candidate, but someone who understands the core of what Cloudflare does.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in previous roles. Use command line tools like curl or dig to demonstrate your hands-on experience. This will highlight your ability to think critically and solve problems effectively, which is crucial for this role.
✨Communicate Clearly and Effectively
Since this role involves customer interaction, practice articulating complex technical concepts in simple terms. Role-play with a friend or family member to refine your communication skills. Remember, it's all about putting the customer first and ensuring they understand the solutions you're providing.
✨Research Cloudflare and Its Culture
Take some time to learn about Cloudflare's mission, values, and recent developments. Understanding the company culture will help you align your answers with what they value. Plus, it shows genuine interest in the position and the company, which can set you apart from other candidates.
