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- Tasks: Support developers, troubleshoot issues, and collaborate with teams for top-notch customer experience.
- Company: Leading cloud services provider with a focus on innovation.
- Benefits: Fully remote work, competitive salary, and a collaborative environment.
- Why this job: Join a dynamic team and make a real difference in developer support.
- Qualifications: 3+ years of technical support experience and strong communication skills.
- Other info: Great opportunity for growth in a forward-thinking company.
The predicted salary is between 36000 - 60000 £ per year.
A leading cloud services provider is seeking a Senior Technical Support Engineer to join their Developer Platform team. This role requires supporting developers, troubleshooting issues, and collaborating with cross-functional teams to ensure an excellent customer experience.
The ideal candidate will have over 3 years of technical support experience, along with strong communication skills and a customer-first mindset. This position is fully remote and offers a collaborative environment focused on innovation.
Senior Developer Platform Support Engineer employer: CloudFlare
Contact Detail:
CloudFlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Developer Platform Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at cloud services providers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for the interview like it’s the final boss level! Research common technical support scenarios and practice your troubleshooting skills. Be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Developer Platform Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting developers and how your customer-first mindset can contribute to our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves collaborating with cross-functional teams, we’d love to see examples of how you’ve effectively communicated in past roles. Whether it’s through projects or customer interactions, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. We can’t wait to hear from you!
How to prepare for a job interview at CloudFlare
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge related to developer platforms. Be prepared to discuss specific tools, languages, and troubleshooting techniques you've used in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to resolve problems efficiently.
✨Emphasise Collaboration
Since this role involves working with cross-functional teams, be ready to discuss your experience collaborating with others. Highlight any projects where teamwork was key to success, and explain how you communicate effectively with different stakeholders.
✨Adopt a Customer-First Mindset
During the interview, convey your commitment to providing excellent customer support. Share stories that illustrate your dedication to understanding customer needs and going the extra mile to ensure their satisfaction. This will resonate well with the company's focus on customer experience.
