Project Coordinator, Professional Services

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Position Overview

The role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members are maintaining the required levels of billable hours working with Consultants, PMs and engineers. The second area is working directly with end customers or partners to coordinate light touch engagements to ensure the customers have the required resources and have their expectations met.

Responsibilities

• Resource Coordination

• Collaborates with managers of technical delivery resources in the deployment of resources in supported domain/time zones to make suggestions.
• Makes recommendations to business stakeholders on skill/accreditation adjustment to meet business demands.
• Seeks cross-group and leadership collaboration to guide team members on facilitating skill development.
• Handles escalations and resolves global/complex staffing issues.
• Progresses all active staffing requests within pre agreed SLAs.
• Analyzes SLA data and coaches others on efficiency to improve results and support compliance, and suggests changes to the leadership team to capture business scenarios accurately through metrics and SLA.
• Escalate to management as required on resource shortages or challenges.
• Act as single point of contact for all resource requirements.
• Ensure the resourcing tools are daily updated with all internal systems as required.
• Manages the non billable usage where applicable.
• Ensure consulting obtains their billable target.
• Spot additional opportunities to maximise resource usage to ensure the consistent growth and to remove gaps in diaries.

• Creates and manages small engagements with the required level of governance as defined within the PMO methodology.
• Ability to keep customer and internal resources fully informed of the status of projects and serve as liaison between all parties.
• Own the engagement lifecycle and be responsible for managing and driving the project to success under control.
• Manages technical resources within budget and project schedule.
• Consistently deliver high-quality services to our clients in a professional manner.
• Work closely with customers to ensure the right resources are booked on the right projects at the right time.

Desired Experience/Skills

• Customer Facing Co-Ordination – Experience of coordinating customer facing engagements with a defined delivery methodology.
• Ability to drive through change and push towards greater quality and success within the business and with the customer in a constructive manner.
• Ability to inspire co-workers to attain goals and pursue excellence.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.