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For Companies At a Glance
- Tasks: Monitor and investigate security alerts, mitigate attacks, and support customers in real-time.
- Company: Join Cloudflare, a leader in building a better Internet with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team protecting the Internet while developing your skills.
- Qualifications: Strong understanding of internet protocols and customer-facing support experience required.
- Other info: Diverse and inclusive workplace with a commitment to personal development.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Available Locations: London, UK
About the Department
Security Operations Center Engineers provide premium-level support for Cloudflare's security products and features. Our largest and most technically sophisticated customers will contact SOC for assistance and intelligence in dealing with threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This spans the range of Cloudflare security products from Magic Transit Infrastructure Protection, DDoS mitigation, and Magic Firewall, to using the Web Application Firewall (WAF), Spectrum, Bot Management, API Security, and Rate Limiting to help customers.
Security Operations Center Analysts/Engineers analyze threats using customer-facing dashboards and internal tools, make detailed and informed suggestions for mitigation, and may implement mitigation strategies directly on behalf of the customer with appropriate approval. The team provides 24x7x365 proactive monitoring via our internal alerting systems, near real‑time analysis of security events, and attack reporting beyond Cloudflare's self-service reports.
Responsibilities
- Monitor and investigate proactive alerts to identify attacks
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable
- Work with Engineering and Product teams to improve products and tools
- Communicate with customers via chat, email, and phone
- Review alerts to determine relevancy and urgency; create tracking tickets for incidents requiring review or escalation
- Adhere to SOC SLAs for alert response and customer communication
- Configure and manage security monitoring rules; contribute to tool and threshold improvements
- DDoS mitigation for OSI Layers 3, 4, & 7: filter malicious traffic using Cloudflare tools including Magic Transit, Magic Firewall, Advanced TCP Protection, WAF, Custom Rules, IP Access Rules, and Rate Limiting
- Maintain customer-specific SOC runbooks and escalation matrices
- Support SOC customer onboarding and deliver monthly security reviews
Key Skill Sets
- Strong understanding of internet protocols (TCP, UDP, ICMP, GRE, BGP)
- Networking fundamentals are crucial for success
- Analysis of traffic for attack anomaly detection and creation of mitigation rules
- Experience handling attack mitigation with knowledge of L3/4 and L7 attacks
- Command line / Bash shell proficiency
- Customer Facing or Technical support experience is mandatory
- Strong communication skills, including with VIP customers during active attacks
- Ability to remain calm under pressure
- Ability to work 24x7 rotating shifts
- Sysadmin skills - Linux, Mac, or Windows (Preferred)
- Knowledge of Cloudflare Security Products & Features (Preferred)
- Scripting skills, Python preferred (Preferred)
- Prometheus/Grafana monitoring experience (Preferred)
- Packet capture tools such as tcpdump or Wireshark (Preferred)
- API/GraphQL experience (Nice to have)
- Foundational Certifications: BTL1, ISC2 CC, Network+, Security+, CCNA Security, or equivalent (Highly Valued)
- Advanced Certifications: GCIH, GCIA, CISSP, CCNP, or equivalent (Considered a Plus)
This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
SOC Analyst in London employer: CloudFlare
Contact Detail:
CloudFlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOC Analyst in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even online forums related to cybersecurity. The more people you know, the better your chances of landing that SOC Analyst role at Cloudflare.
✨Tip Number 2
Show off your skills! Create a GitHub repository showcasing your projects, especially if you've worked with security tools or scripting in Python. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common SOC scenarios. Think about how you'd handle specific attacks or customer interactions. Practising these responses will help you shine during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Cloudflare team.
We think you need these skills to ace SOC Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SOC Analyst role. Highlight your experience with internet protocols, attack mitigation, and any relevant certifications. We want to see how your skills align with what we do at Cloudflare!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for cybersecurity and how you can contribute to our mission of building a better Internet. Don’t forget to mention any specific Cloudflare products you’re familiar with.
Showcase Your Communication Skills: As a SOC Analyst, you'll be communicating with customers during critical situations. Use your application to demonstrate your strong communication skills. We love seeing examples of how you've handled customer interactions in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team at Cloudflare!
How to prepare for a job interview at CloudFlare
✨Know Your Stuff
Make sure you brush up on your understanding of internet protocols like TCP, UDP, and BGP. Cloudflare is looking for someone who can analyse traffic and detect anomalies, so be ready to discuss your experience with attack mitigation and the tools you’ve used.
✨Show Off Your Communication Skills
As a SOC Analyst, you'll be communicating with customers during critical situations. Practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated under pressure, especially with VIP customers.
✨Be Ready for Technical Questions
Expect questions that test your command line skills and your knowledge of security products. Familiarise yourself with Cloudflare's offerings, like Magic Transit and WAF, and be prepared to discuss how you would use them in real-world scenarios.
✨Demonstrate Your Problem-Solving Skills
Cloudflare values curiosity and empathy, so be ready to showcase how you approach problem-solving. Think of specific instances where you identified a threat and implemented a successful mitigation strategy. This will show your potential to contribute to their mission.
