Senior Majors Solutions Engineer in London

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Cloudflare's solutions engineering function is responsible for collaborating with clients from early-stage ideation through to planning for production. Being much more than an expert solely in Cloudflare's services, our Senior Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today.

On any given day, the role will provide both a challenging and rewarding opportunity to develop adjacent technology expertise as well as mastering key skills relating to technical and industry advocacy on behalf of our clients. A key aspect will be offering good practice guidance and adopting a deploy-to-production mindset, where it is as much about the operational process as it is about the product.

As part of our broader solutions engineering community, you will be working alongside peers with deep subject-matter expertise and industry knowledge upon whose insights will support your own. Of course, as a senior member of the team, you will also be in a position to contribute to a body-of-knowledge across key domains of networking, cybersecurity and edge computing, as well as industry analyses and perspectives.

For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track-record of success such as that demonstrated with recent projects with the NCSC, this role has an emphasis on supporting our clients in both local and central government, as well as select private sector clients where appropriate.

Examples of desirable skills, knowledge and experience include:

• 10+ years of experience in the IT industry (mid-level or senior engineering level experience).
• Ability to manage a project, work to deadlines, and prioritise between competing demands.
• Demonstrating empathy with customers and quickly identifying challenges and pain points they face.
• Understanding of "how the internet works" including differences between TCP & UDP, authoritative DNS & recursive DNS, and the role of firewalls.
• A knowledge of the competitive landscape for one or more of: DDoS, CDN, Performance, DNS, Developer platform or Zero-Trust/SASE service providers.
• Willingness to travel (15~30 days per quarter) to customer offices, conferences and/or events.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.