People Ops Specialist in London

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Locations Available: London, UK or Lisbon, Portugal

What You'll Do

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate, detail-oriented, tech-savvy, motivated People Operations Specialist to join our People Ops team within our EMEA region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth, positive, and seamless. You won't just be managing data; you'll be a champion of the employee experience resolving inquiries with empathy, optimizing our workflows through automation, and ensuring our people systems run like a well‐oiled machine as we scale globally. Along the way you'll have the opportunity to help with the implementation of automated solutions that transform how we manage our People data and programs. If this sounds exciting to you, and you're ready to roll up your sleeves in a fast‐paced, dynamic environment with a growing, global company, we'd love to hear from you.

Key Responsibilities

• Champion the Employee Lifecycle: Take ownership of end‐to‐end processes including onboarding, internal transfers, organisation changes/compensations changes and offboarding, generate/review and update accurate, country‐specific employment letters using existing templates. Collaborate with subject matter experts (HR and Legal) ensuring any updated contracts and HR documentation are replaced and reuploaded for the EMEA region.
• Architect of Process Documentation: Create, maintain, and regularly amend Standard Operating Procedures (SOPs) for all Ops‐related processes. You will ensure our internal knowledge base is the "single source of truth" for the team, making complex workflows easy to follow.
• HR‐to‐Payroll Ownership: Manage the preparation and submission of accurate payroll data. You will act as the trusted bridge between People and Payroll, ensuring data integrity across different geographies.
• Systems Super‐User: Maintain and optimise our tech stack. You will be responsible for ensuring clean, reliable data within Workday ensuring all changes are processed in a timely manner to adhere to the payroll/business cut‐off and managing our recruitment‐to‐onboarding flow via Greenhouse.
• Subject Matter Expertise: Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLA's. You'll resolve issues related to benefits, payroll, and policy with high‐quality service and discretion.
• Drive Operational Excellence: Don't just follow processes, improve them. You will identify opportunities for automation, reducing manual work and implementing scalable solutions that help the Pops team grow.
• Data Integrity & Compliance: Maintain 100% accuracy in employee records, contracts, and right‐to‐work documentation. Provide basic reporting to teams across the organization. You'll perform regular audits to ensure we are compliant with global regulatory requirements.
• Cross‐Functional Collaboration: Partner proactively with the wider People Team Legal, IT, and Finance to resolve complex cases and support strategic projects like annual compensation cycles and system implementations, and UAT testing as and when required.

What We're Looking For

• Experience: 3+ years in People Operations or HR Administration, ideally within a high‐growth tech environment.
• Systems Proficiency: Hands‐on experience with Workday or similar HRIS is essential. You should also be comfortable navigating Greenhouse (ATS) or similar and support tools like Zendesk.
• Data Fluency: You are proficient using Excel/Google Sheets. You enjoy using formulas to analyse data and have a "process‐oriented" approach to problem‐solving.
• Payroll Knowledge: Experience with the HR‐to‐Payroll pipeline and an understanding of how data flows from People systems to payroll.
• Detail Obsessed: You have a measure‐twice, cut‐once mentality, especially when handling sensitive employee information and compliance documentation.
• Adaptable & Empathetic: You are highly adaptable and thrive in a fast‐paced, dynamic environment. You possess the ability to manage shifting priorities efficiently, effortlessly pivoting between complex tasks, such as a data audit, and sensitive interpersonal situations, like an employee conversation.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex People processes in simple, user‐friendly terms.

What Makes Cloudflare Special?

We're not just a highly ambitious, large‐scale technology company. We're a highly ambitious, large‐scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.