EMEA Onboarding Lead

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: London

Role Summary

As the Onboarding Lead for EMEA, you will be the architect of the first-year experience for our new hires across the region. You will design, manage, and deliver a world-class onboarding program that integrates new employees into our culture and accelerates their time-to-productivity. Working closely with global peers and regional stakeholders, you’ll balance local nuances with global consistency to ensure every new joiner feels supported and empowered. We are looking for a high-energy program manager who is as comfortable coaching executive speakers as they are diving into the data to measure program success.

Role Responsibilities

• Design and Delivery: Lead the end-to-end creation and facilitation of high-impact onboarding sessions, ensuring content is engaging, culturally relevant for the EMEA region, and aligned with company goals.
• Program Management: Oversee the operational logistics and lifecycle of the onboarding program, managing timelines, resources, and communications to ensure a seamless experience for all participants.
• Speaker Coaching and Feedback: Identify, onboard, and coach internal subject matter experts and leadership speakers, providing actionable feedback to ensure their delivery meets high quality and engagement standards.
• Global Collaboration: Partner closely with Onboarding Leads in other geographies (AMER/APAC) to maintain program consistency while adapting strategies to meet specific regional requirements.
• Impact Measurement: Define and track key performance indicators (KPIs) to evaluate the effectiveness of the onboarding journey, utilizing surveys and performance data to drive continuous improvement.
• Stakeholder Engagement: Build strong relationships with HR Business Partners and Hiring Managers across EMEA to align onboarding outcomes with evolving business needs.

Role Requirements (Must-Have Skills)

• Experience: Minimum of 2-3 years in Learning & Development, Talent Management, or Program Management, or Sales experience specifically within the EMEA market.
• Facilitation Excellence: Proven track record of delivering dynamic presentations and facilitating workshops for diverse audiences, ranging from entry-level to executive leadership.
• Project Management: Strong organizational skills with experience managing complex, cross-functional projects from conception to completion.
• Coaching Ability: Demonstrated ability to provide constructive feedback and executive coaching to internal speakers and stakeholders.
• Self-Organization: Highly organized, proactive, and self-driven, able to prioritize and manage work independently while collaborating effectively with the team to achieve shared goals.
• Data Literacy: Experience using data and analytics tools to measure program ROI and sentiment, with the ability to translate insights into strategic action.

Nice-to-Have Skills

• Tech Savvy: Familiarity with Learning Management Systems (LMS), project management tools, and virtual facilitation tools.
• Change Management: Experience navigating organizational shifts and scaling programs in a fast-paced, high-growth environment.
• Experience at a SaaS, Cyber security, Networking or Developer/AI company a plus.
• Proficiency in additional EMEA languages (beyond English) is a plus.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it’s the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.